Head of Mobile Banking and Payments

Cellulant is a Pan-African mobile commerce company, focused on building a mobile commerce ecosystem that enables companies to easily connect with one another and extend mobile services to consumers.

Their main operation cuts across four key areas:
•    Mobile Banking
•    Bill Payments
•    Mobile Messaging
•    Digital Content and Value Chain Integration

Reporting to the Country Manager Kenya, Cellulant Kenya Limited is looking to recruit a dynamic and passionate Head of Mobile Banking and Payments, who will be responsible for managing the key business unit for M-banking and M-payments, to increase revenue and profitability by establishing strong and long lasting partnerships with key banks and merchants, increasing usage of services (consumer activation) and increasing quality, productivity and efficiency of teams.

The Head of Mobile Banking and Payments will be responsible for managing the key business unit for M-banking and M-payments, to increase revenue and profitability.

He/She will also contribute to the overall development of the business and play a key role in the company’s aggressive growth agenda.

Key responsibilities will include:

Capacity Building & Team Management
•    Building and managing capacity to sell, roll out and support mobile banking and mobile payment services to banks and merchants.
•    Improving quality through knowledge management: e.g. developing/rolling out training programs for commercial teams to be able to handle their responsibilities and meet business goals.
•    Improving quality, productivity and efficiency to ensure costs are in line with budget plans.
•    Managing and coaching the M-Banking/M-Payments team towards better individual and team performance.

Governance: Operating Structures and Controls
•    Defining and improving the governance structures required to effectively manage, control and improve consumer experience; customer engagement; and trustworthy behavior, resulting in increased revenue e.g:
           o    Engaging with customers; managing of teams.
           o    Establishing structures with Product and Strategy Team for new products; Business Support for collections, pricing,      business insights and reporting.
•    Ensuring that the appropriate policies, processes and tools to govern and operate customer engagement are established, reviewed and adhered to.
•    Taking responsibility for the M-Banking/M-Payment business unit’s profit and loss, ensuring both top line as well as bottom line results.

Customer Relationship Management & Business Development
•    Building and maintaining strong and trustworthy relationships with key customers at board and management level (e.g. CEO;    Channel Manager; Product Manager), to establish Cellulant as the partner of choice for Mobile Commerce.
•    Bringing in market insights and key customers long term needs regarding M-Commerce.
•    Ensuring a continuous roadmap of off the self and new products per key customer.
•    Increasing usage of services e.g. by activating consumers, adding new services, direct marketing, improving processes and technology.
•    Increasing bottom line results for Cellulant Kenya.

Service Management
•    Ensuring service management standards are met and service management processes are followed, by working closely with Kenya Head of Technology who is primarily responsible for overall service management.

Project Delivery
•    Managing the delivery processes to ensure timely and high quality delivery of new products, e.g. deployment of M-Banking ; new services such as M-Payments
•    Managing required internal relationships to ensure prioritization and sufficient resources.

Desired Skills & Experience

Cellulant is an equal opportunity employer and provides good terms and conditions of employment. A diverse set of candidates is being sought for formal consideration.

The Ideal Candidate will have the following experience and background:
•    A Bachelor’s degree is essential, with a Master’s degree as an added advantage.
•    7 - 10 years in consulting/business development/entrepreneurship.
•    Strong at building partnerships with key stakeholder in multinational organisations, especially banks.
•    Must have managed multiple teams for a minimum of 4 years.
•    Knows how to manage teams to get things done: planning, follow through, think in solutions and alternatives.
•    Hungry for and proven track record of increasing revenue.
•    Strong analytical and solutioning/consulting skills.
•    Understands and acts based on dynamics in mobile commerce, banking and payments/merchants sectors.
•    Must have experience or interest in mobile technology and products.

The Ideal Candidate will be a leader who demonstrates the following personal traits:
•    A leader who can inspire and motivate others to perform well and effectively influence actions and opinions of others.
•    Credibility and flexibility to deal with people at a variety of levels.
•    Ability to strive to achieve high quality results with persistently positive in the face of challenges and setbacks.
•    A proactive, results oriented leader with an initiative to be innovative.
•    Strong interpersonal and influencing skills; ability to engage decision makers at different levels as well as develop effective working relationships with trade partners and other third parties.
•    Must be a highly adaptable and versatile individual, able to handle ambiguity and work unsupervised in an unstructured environment.

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Company Description

Cellulant is a Pan-African mobile commerce company with the broadest and richest mobile commerce grid on the continent. This grid allows end users to access mobile services and make payments from their mobile phones across 10 countries.

In Kenya, this grid connects all 4 mobile operators, 14 banks and more than 20 blue chip companies – for them it has become the most effective utility to deliver services to the 30M mobile users covered & 13.5M addressable payment customers.
This grid powers the richest set of mobile services: - everything from music downloads, mobile banking, bill payments, phone top up, to value chain integration in the agriculture sector.

Cellulant grows by scaling the grid, activating users on the grid and enriching usage within the grid. This is how we do it:
             •    Build new connections – mobile operators give us market coverage; banks and financial services give us addressable payment customers; businesses in different sectors give us more services for end consumers. This is purely sales, business development and technology effort.
            •    Grow the number of active end consumers – achieved by lowering the barrier for user and engaging the business customers to drive consumer activation programs. This is largely marketing effort; Cellulant does not invest in this effort, but must influence it through robust relationship management. We are at an aggregate of 3 - 4% efficiency of activation. There are business customers where we have achieved activation rates of 40%.
            •    Increase monthly service usage by end users – yielding increased monthly transactions per customer – this yields a metric we call CeRPU (Cellulant Revenue per User, per month). The deeper and the richer the services the greater the CeRPU. There are parts of the ecosystem, where we have CeRPU at US$1.2 per month and other parts where we have CeRPU at US$0.05

Further information on Cellulant Corporation is available on the website .