FINCA Savings Representative

Savings Officer

The main role of Savings Officer is to support the growth of Savings volume in the branch level, by mobilizing accounts from the field.

• Together with the Branch Manager draw the monthly action plan for the field promotion activities;
• Implements the schedule of action plan agreed at the beginning of the month and provide daily feedback to his/her direct supervisor by filling our daily reports as applicable. ;
• Sells and cross sells all the savings accounts accordingly and other alternative delivery channel products as applicable, such as, Access Cards, Money Transfer, Mobile Money, etc.;
• Suggests specific or particular savings promotion activities according to the specifics of the area and prepares the action plan in the branch level;
• Supports the branch team in the market drive activities, leads the team and guaranties the follow up process for opening accounts to the potential customers identified during the field event;
• Responsible to represent and comprehensively explain FINCA Subsidiary mission and vision and all other products to the potential customers;
• Must have excellent product knowledge of FINCA Subsidiary products and other competitors in the market, as well as its his/her responsibility to stay updated with the changes related the products’ features that might occur and provide a transparent information to the potential customer;
• Responsible to achieve the personal monthly targets both, in numbers and volumes; 
• Follows up the and makes sure that the accounts activated by the branch are actively used by the customers;
• Keep record of the data collected in the field on a predefined template;
• Reports and provides feedback to the Branch Manager/Savings Supervisor.
• Working with the Branch Manager in creating and presenting specialized business proposals and scheduling meetings with institutions and businesses
• Responsible for ensuring adequate brochures and savings promotional materials at the branches
• Training branch staff and ensuring their updated knowledge of all Savings Products
• Any other responsibilities required by the Branch Manager or Savings Manager in line with FINCA policies.

KEY PERFORMANCE INDICTATORS

ü  Savings Volume

ü  No. of Savings Clients

ü  Average Savings Balance

ü  No. of Dormant Accounts

ü  Execution of Personal Sales Plan  and savings targets

1. I.       IDEAL CANDIDATE PROFILE

Qualifications and Experience

• Diplomain Business,Marketing or a related field required; Degree is advantage.
• 12 months or more experience in sales and or customer service
• Fluency in English (written and spoken) required; Additional local in country language preferred
• Good communication skills
• Knowledge of savings products
• Sales & customer service experience
• Able to sell and cross sell a large range of products
• Willingness to work in the field and travel if requested
• Able to work in the team and coordinated actions accordingly
• Strong ability of follow up and consistency in his/her actions
• Flexible to accept changes that might occur as a result of institution strategy

To perform the job successfully, an individual should demonstrate the following competencies:

Critical Competencies and Qualities

Marketing Skills- Able to effectively market a product focusing on the benefits and convincing clients with excellent interpersonal skills

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with difficult  issue.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; demonstrate group presentation skills; Participates in meetings.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Time Management -Manages schedules and daily plans and exhibits punctuality

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

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