Technical Engineer

The Project supervisor is responsible for the day-to-day execution and management of assigned technical projects covering the ICT solutions, ensuring their successful completion.

Other responsibilities include client relationship management; project staffing, training, project inventory control, equipment maintenance, as well as ensuring internal controls are adhered to.

Job Dimensions
  • Planning the implementation of technical projects – this entails preparation of project plans and resource allocation and coordination of project teams
  • Implement a customer-focused and enterprise-wide approach to the provision, operation, and maintenance of the ICT solutions sold to clients.
  • Supervision of projects to ensure compliance with implementation schedule as per project plan.
  • Conducting project surveys with the aim of generation of BQs and preparing of ICT solution proposals for prospective clients in liaison with the Sales team.
  • Quality assurance management through site visits and installation monitoring to ensure compliance with required standards.
  • Carrying out technical installations.
Key Result Areas

a) Technical Management
  • Ensuring that all escalated technical issues are well managed through allocation of resources or even further escalation.
  • Review of customer requirements and participation in the development of suitable ICT solutions to address requirements.
  • Customer Care – Ensuring all reported incidents and requests are attended to within Technical SLA stipulations
  • Documentation: Ensure that all job assignments are documented accordingly on the Customer Service Report (CSR) and timesheets.
  • Ensure that Finance department is duly informed and provided with documentation of any charges to be invoiced to clients based on the CSR reports.
b) Project Design, Planning & Implementation
  • Project Design: Ensure that projects are viably designed and all required materials are captured in the relevant BQs.
  • Project Implementations: Ensure that projects implementations are carried out as planned
  • Liaising with Enterprise department on technical presales issues as per the Inter-Departmental SLA.
Key Decisions
  • Technical Resource allocations
  • Technical Labour costing in projects
  • Handle complex cases of customer dissatisfaction
  • Authorize routine maintenance and servicing of equipment
Key Performance Indicators (KPIs)
  • Management of installation projects in adherence to quality workmanship and applicable industry standards.
  • Projects are properly planned within expected timelines and resources appropriately allocated.
  • Customer care – Response to user support related issue as per Technical SLA.
  • Technical escalations judiciously resolved.
  • Enterprise Department is duly supported as per the Inter-departmental SLA
Key Relationships
  • Internal – with all staff, the HOD and the Executive Directors
  • External – with customers, suppliers & visiting instructors.
Qualifications, Knowledge & Experience

a) Academic Qualifications
  • Degree Telecommunications/ Electrical or related field.
b) Relevant professional qualification
  • Good working knowledge and 2 years experience with Nortel systems
  • Certification: CCNA, CCNP
  • Three years or more in the telecommunications industry and should have experience in managing Technical Projects
  • Added Advantage: PMP (Project Management Professional), Diploma in Project Management
c) Skills
  • ICT proficiency
  • Strong analytical skills
  • Good communication skills
  • Good planning and management of technical projects
d) Relevant experience
  • Three (3) years in a technical supervisory role with significant management responsibilities
e) Specialised software
  • Microsoft Project
Competencies & Personal Attributes
  • Disciplined and capable of ensuring policies are fairly and consistently applied
  • Ability to adjust priorities and manage time wisely in a fast-paced environment
  • Analytical skills
  • Project Management skills
  • Service Desk and Service Level Agreements Management.
  • Customer Service skills and competences
Submit your resume torecruitment@viscarcapacity.com by 22nd February 2012 at 5p.m

Visit www.viscarcapacity.com to view more details on company.
Technical Engineer Technical Engineer Reviewed by Unknown on 12:01:00 AM Rating: 5

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