MTN Rwanda continually strives for excellence with high levels of Customer Care forming the foundation of the Company's Vision and Mission. MTN RWANDACELL would like to recruit competent staff for the following posts
Service Centre Agent
BRIEF DETAILS OF PRIME RESPONSIBILITIES
* To attend to walk in customers and carry out sales for pay as you go products, handsets, accessories and all other MTN products and services.
* To advise customers on quality and price benefit of MTN packages, products and services.
* Assist customers with loading pre-paid cards and filling in post paid contracts for credit vetting and activation.
* Obtain relevant stock from stores as per customer purchases and avoid stock outs.
* Daily reconciliation of service centre sales with stock issued for sale.
* To follow up on customer queries and provide feedback as quickly as possible.
* Activation and deactivations of value added services as per customer request.
* To advise customers on data products and services appropriate to their needs
* To configure data services on customer handsets and computers as needed
* Receive faulty handsets under warranty from customers and log them for repairs and dispatch them to owners after repair.
* Practice customer care Ethics with a high level customer care attitude
MINIMUM REQUIEREMENTS
* University degree
* IT background
* 2 years experience in Customer Service
* Excellent Customer care ethics
* Good interpersonal Skills
* Good communication skills
* Courteous
* Person of integrity
How to apply
Please forward letters of application together with detailed curriculum vitae, photocopies of academic and professional certificates and contact details of three referees, so as to reach the Human Resources & Administration Department as soon as possible no later than 29th August 2011.
By Hand to: MTN Rwandacell Head office Reception, Nyarutarama clearly marked for the attention of the Human Resources & Administration Department.
By Post to: The Human Resources & Administration Department at MTN Rwanda, Post Office Box 264, Kigali, Rwanda.
Note: If you are not contacted 10 days after the submission deadline, then you were not considered for this position.
MTN Rwandacell is an equal opportunity employer.
Service Centre Agent(MTN RWANDACELL)
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