TIGO TANZANIA JOBS

COPS Relations & Monitoring Officer (Grade 8)

JOB PURPOSE

This Role will be responsible with providing Mobile Financial Services (MFS) with visibility, communication, training & management of COPS (Call Center/Shops) KPI's

CORE RESPONSIBILITIES

• Monitoring Relations between MFS & COPS Channels (Call Center & Shops)
• MFS KPI Monitoring within COPS Channels (Call Center & Shops)
• MFS Biweekly Communications & Announcements within COPS Channels (Call Center & Shops)
• Weekly Visits to COPS Channels (Call Center & Shops) for alignment & resolutions of pressing issues
• Preparation of MFS Quarterly Videos / Newsletter COPS Channels (Call Center & Shops)

QUALIFICATION & EXPERIENCE

• University Degree in Business Administration, Social Science and related field
• Good leadership, management and team building skills;
• 3 years relevant  experience in a Financial related insituions; 
• Good knowledge of Customer Care & Customer Relations;
• Excellent planning, organizational and problem solving skills;
• Ability to manage multiple priorities and deadlines;
• Excellent oral and written communication skills;

MORE AND APPLY