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TIGO TANZANIA JOBS

COPS Relations & Monitoring Officer (Grade 8)

JOB PURPOSE
This Role will be responsible with providing Mobile Financial Services (MFS) with visibility, communication, training & management of COPS (Call Center/Shops) KPI's
CORE RESPONSIBILITIES
  • Monitoring Relations between MFS & COPS Channels (Call Center & Shops)
  • MFS KPI Monitoring within COPS Channels (Call Center & Shops)
  • MFS Biweekly Communications & Announcements within COPS Channels (Call Center & Shops)
  • Weekly Visits to COPS Channels (Call Center & Shops) for alignment & resolutions of pressing issues
  • Preparation of MFS Quarterly Videos / Newsletter COPS Channels (Call Center & Shops)
QUALIFICATION & EXPERIENCE
  • University Degree in Business Administration, Social Science and related field
  • Good leadership, management and team building skills;
  • 3 years relevant  experience in a Financial related insituions; 
  • Good knowledge of Customer Care & Customer Relations;
  • Excellent planning, organizational and problem solving skills;
  • Ability to manage multiple priorities and deadlines;
  • Excellent oral and written communication skills;
MORE AND APPLY 
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