The Clinical Services Director is responsible for managing the overall clinical provision and quality of services, and clinically focussed external relations for MSI South Sudan (MSI SS). The Clinical Services Director is expected to bring a modern, business-like approach to the leadership. S/he will lead the development and implementation of clinical strategies that will support the attainment of MSI SS’s organisational objectives. To achieve this, MSI SS requires an innovative, result oriented individual who has a vision, and wants the challenge of developing clinical standards and managing organisational change.
Job Title: Clinical Services Director
Location: Juba, South Sudan
Reporting to: Country Director
Probationary Period: 3 Months
MSI SS is a marketing-focused, results-oriented social business, which uses modern management and marketing techniques to provide family planning, reproductive and sexual healthcare and allied services. MSI SS is a member of the Marie Stopes International (MSI) Global Partnership, which operates in over 42 countries worldwide. MSI SS’s goal is to improve quality of life in South Sudan by dramatically improving access to and use of family planning and other reproductive health services.
The primary responsibility of this role is to further MSI’s Goal: THE PREVENTION OF UNWANTED PREGNANCY and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE. It is a role requirement that the job holder must fully comply with and promote MSI CORE VALUES:
mission driven / customer focused / results orientated / pioneering / sustainable / people centered
Key Responsibilities:
Strategic Development – Clinical Services and Programmes:
• Contribute to the overall strategic direction of MSI SS;
• Assist the Programmes Director and Centre Teams with the successful strategic development and national expansion of MSI SS;
• Assist with set-up of new centres; location, layout, supply, clinical recruitment, guidelines and procedures, outreach services;
• Ensure that SRH services in South Sudan are designed, managed and implemented in conformity with MSI’s Global Strategic Plan and MSI South Sudan’s Strategic Plan;
• Maintain an overview of key developments in the sector and in the country relevant to MSI-SS strategy and utilise them in programmes planning;
• Lead the medical advisory team
Quality Assurance:
• Responsible for ensuring the high quality of all clinical counselling, procedures and treatment including client confidentiality and pain management;
• Ensure the smooth and efficient flow of clients;
• Monitor client focus and follow up all complaints from clients;
• Ensure a framework for reporting, auditing and action planning from adverse events
• Ensure that centres and mobile outreach teams understand and follow all current MSI protocols and have access to up-to-date manuals;
• Be ultimately responsible for appearance and maintenance of MSI SS centres;
Capacity Building:
• Ensure that centre and mobile outreach team members understand MSI SS objectives and goals and that they are adequately qualified and trained;
• Evaluate interventions by developing, enhancing or reinforcing the use of systems for tracking training and service delivery intervention outcomes;
• Build the capacity of staff and the MoH in technical content and policy areas; disseminate the training and service delivery improvement methodologies of technical expert agencies;
• Ensure proper and detailed client records and reports are maintained, including the efficient management of all complications and complaints;
Human Resource Management:
• Participate in recruitment and selection of clinical and other relevant project staff with the necessary qualifications, experience and character;
• Identify, oversee and arrange training for clinical providers
• Oversee work schedules of all clinical staff and ensure that the optimum number of team members is maintained per centre;
• Motivate and continuously set performance targets for Centre Managers, their support staff and the mobile outreach teams;
Programme Contribution:
• Assist in concept note and proposal development and submission
• Supply technical inputs on programme and event planning, design, implementation and evaluation.
• Report monthly on project progress to the senior management team.
External Relations:
• Support and influence best practice advocacy and South Sudan national policy development on reproductive health related issues;
• Directly influence in internal and national South Sudan policy through recommendation papers and policy / advocacy Technical Working Groups (TWGs)
• Keep up to date with changes in global, MSI, and government policy and regulations regarding RH and communicate these changes and implications to MSI SS clinical team;
• Represent MSI SS at ministries, relevant professional associations, clinical networks and other relevant forums;
• Participation and active involvement in SS Forums (Reproductive Health Coordination Forum, Human Resources for Health Forum, NGO health forum and other relevant forums), TWGs and meetings
• Nurture collaborative professional networks with relevant organizations and individuals;
Skills and Experience:
Qualifications:
• Qualified Health professional with Masters in Public Health and / or;
• Medical Doctor with sufficient post qualification experience in Sexual and Reproductive Health (SRH)
Experience:
• Significant experience of SRH programming in humanitarian l development environments; preferably in South Sudan
• Experience of representation at regional, national and local levels.
• Experience of establishing strong working relationships with colleagues from different functions and cultures
• Experience of proactively identifying and addressing issues
• Previous NGO working experience
• Experience and / or qualification in one or more of the following settings: Reproductive health, Sexual and Gender Based Violence, Maternal and child health, Safe Motherhood
Skills:
• Ability and willingness to understand the cultural and political environment.
• Ability to follow recommendations from MoH / WHO incorporating them into organisational protocol
• Diplomatic nature, especially when working with authorities
• Strong communication skills, with excellent written and spoken English; spoken Arabic is desirable
• Confident and proficient in the use of MS Office
Attitude / Motivation:
• Excellent written, presentation and verbal communication skills;
• Outward looking and ability to influence new ways of working;
• Collaborative and supportive approach to programs;
• Empathy and understanding of human behaviour and motivation;
• Assertive and proactive in nature;
• Outgoing/personable;
• Strategic thinking and management;
• Coach/mentor;
• Commercial/customer focused outlook;
• Keen to pursue personal development;
• Passionate about program management and up-to-date on recent research;
• Strong commitment to the goal and vision of MSI.
If you wish to apply for this position, please email your CV and covering letter (not certificates) to the Human Resources Manager at the following email address: jobs.mariestopes@yahoo.com. Applications may also be delivered by hand to the MSI SS Support Office in Tong Ping, Juba.
The deadline for submission is 30th March 2012
Please note:
• Female candidates are strongly encouraged to apply
• Only short-listed applicants will be contacted
Clinical Services Director, Marie Stopes International
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