Senior Manager, Business Productivity

Job Ref IT 03/2012

The Position

Reporting to the Head, IT Service Delivery, the job holder will be responsible for the management of the enterprise Group email infrastructure, Antivirus & Anti-malware, Internet & Intranet services, Microsoft Office Application, SharePoint platform and end user mobile devices that include tablets, iPADS and smartphones.

Key Responsibilities

Manage a team of Enterprise Application Specialists (Messaging and internet /Intranet services).
Evaluate and implement social network solutions for the bank.
Implement and manage lyncs as remote support tool and enhance internal communication.
Support systems that provide the tools for automating documentation and work practices.
Implement and support value-added systems such as customized departmental applications-Regard, Sungard, E-Learning, Library system, Legal software etc.
Research and make positive advocacy on the adoption of new innovative technologies.
Ensure the efficient operations of the Group Email services running on MS Exchange 2010.
Implement and manage Email Archival system.
Ensure provision of Blackberry services.
Manage push email services and mobile devices.
Manage the SharePoint platforms and applications that will be running off this environment.
Ensure high availability internet connectivity services for business applications and general use including publishing of systems for web access.
Applications Support unit and supervise the day to day activities of Applications Support Specialists.
Review overnight and previous days fault/incident logs to ascertain and address all user applications related issues.
Ensure all after hours support is provided in line with Service Level Agreements to ensure customer satisfaction.
Ensure all faults/incidents are resolved within agreed SLAs and escalate faults/incidents to Senior Manager Office Automation or other Managers in IT department based on nature of problem.
Monitor user activity on key Applications/Peripheral systems to ensure high availability of service.
Participate in project implementations as necessary.
Ensure all users related changes are implemented within agreed SLAs and outstanding changes are kept to a minimum.
Facilitate transfer of knowledge and skills to Applications Support Specialists.
Prioritize faults/incidents and allocate resources for effective problem resolution.
Work with IT Security in applying security standards on the email core infrastructure, internet and assigned applications based on best practices.
Coordinating and enforcing IT policies, standards and procedures.
Identifying risks in conjunction with IT Security via: analysis of monthly metrics and other indicators; review of IT certification reports, security assessments, requests for policy/standard exceptions and health check results; responding to escalations and queries; regular discussions with the team members; and other means that may be available.

The Person

Bachelor’s degree in Computer Science, Information Technology/Systems or related field.
Be a Microsoft Certified Systems Engineer (MSCE).
4 years working experience with latest Windows server and client operating systems (2003/2008 and Win 7 respectively).
Have extensive knowledge and experience in implementing and supporting MS Exchange 2007/2010 environment.
A recognized certification from Microsoft in Exchange 2010 will be an added advantage.
E-messaging collaboration infrastructure using MS Exchange server 2003/2010.
Have thorough knowledge and implementation of of Virtual environment .
Hands on experience of implementing MS Exchange 2007/2010 on vmware environment or any other virtual platform such as hyper-V will be an added advantage.
Knowledge in anti-virus and anti-malware implementation and support is a MUST.
Knowledge and skills in design and implementing MS sharepoint 2008/2010.
Knowledge and support of internet technologies will be an added advantage. Strong problem solving skills.
Technically competent with broad knowledge of systems management/development/implementation methods.
A good understanding of TCP/IP services.
IT Security and Web applications development using ASP, XML and PHP will be an added advantage.
Excellent verbal and written communication skills and interpersonal skills
Proactive and self-driven disposition
Ability to work independently and effectively under pressure and within tight deadlines
Willingness to embrace emerging changes in work Culture, Systems and Technology

The above position is a demanding role which the bank will provide a competitive package for the successful candidate.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.

To be considered your application must be received by 3rd March 2012.

Only short listed candidates will be contacted.