Location: Dar es Salaam
The Branch Manager is responsible for leading staff within the branch to effectively meet revenue goals by consistently delivering exceptional customer experience, maximizing new business opportunities in the catchment and deepening existing relationships within the chosen customer segments. The Branch Manager is responsible for overall branch profitability
The role entails the creation of an operations environment that is continuously improving to meet standards along the measures of customer satisfaction, efficiency and productivity, while ensuring that risks are well controlled and processes are in compliance with local regulatory requirements.
The incumbent has overall accountability for people management in the branch and must drive behaviours to enable optimal service quality to customers. In line with this, the role holder will groom and develop talents for building bench strengths.
Key Roles & Responsibilities
Strategy Formulation & Execution, and Financial Management
Develop branch strategic plans in alignment to overall CB agenda
Assess and articulate franchise strategy to maximizing the potential opportunities within the branch catchment area
Drive execution of strategy,
Drive new sales revenue and total revenue through acquisition, deepening & retention of customers across all segments
Ensure effective execution of rigorous sales, service & operations management disciplines across the branch
Optimize branch P&L and balance sheet performance as well as other financial KPIs
Customer Experience & Relationship Management
• Drive delivery of the Bank’s brand promise to our customer, tailored across segments (including ensuring overall branch presentation and ambience as per brand standards)
• Identify opportunities for process improvements based on VoC and VoF and drive for gap resolutions
• Personally role model as a customer-centric ambassador and engage key customers of branch
• Drive for overall coordination across key roles within branch to ensure seamless customer service
• Collaborate with Segment to facilitate up- streaming of customers
• Ensure sustained efforts of RMs & PFCs in deepening customer relationships and portfolio management
Leadership, People & Community Development
• Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline
• Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements
• Personally coach own team leaders to enable delivery of branch results and fulfillment of individual managers scorecard
• Assume personal responsibility for Branch Staff productivity and performance relating to portfolio, new sales, teller transactions, etc.
• Lead in building branch profile through strong internal & external networking & alliances building
Risk management & control
Ensure compliance with external and internal regulations and policies covering Operational, Credit, Reputational and People Risk
Achieve KPIs set for operational, credit, people and risk parameters
Recognize and exercise sound commercial judgment & respond and resolve issues appropriately
Read, understand and comply with all provisions of the Group Code of Conduct.
Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
Awareness of all the policies and procedures issued in relation to money laundering prevention.
Ensure KYC compliance for all new to bank and existing customers.
Ensure zero operational loss and effective complaint management.
Effective reject management.
Report any suspicious transaction immediately to the supervising officer of Fraud Control
Qualifications & Skills
At least 5 years experience in financial service industry with demonstrated success in sales, service & operations, posses 1st degree and/or Professional qualification.
Strong product & market knowledge
Proven leadership & people management skills
High execution focus and drive for results
Strong communication & interpersonal skills
How To Apply
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Branch Manager - Standard Chartered Bank
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