RwandAir is looking for exceptional people to work for an exceptionally demanding organization.
Desired candidate will be results driven, be service focused, a team player, an effective communicator with well-honed negotiation skills, a strategic thinker with adequate attention to detail, of unquestionable honesty and integrity, be technologically aware and have an exceptional interpersonal skills.
1. JOB TITLE: Sales and Ticketing Agents
DEPARTMENT: Commercial
SECTION: Sales
UNIT: Sales Office
LOCATION: Kigali (2) and Gisenyi (1)
2. JOB PURPOSE
The Sales and Ticketing Agent is responsible for providing excellent service to customers in terms of ticketing reservations and WB product to generate sales and ensure customer satisfaction and loyalty.
3. KEY RESPONSIBILITIES
- Do reservations and ticketing for all WB clients to generate sales.
- Fare quotes to all WB clients to provide the best applicable fares and generate sales
- Recruit and handle existing and prospective frequent fliers to win and retain loyalty
- Printing and reconciling of sales returns to accounts for daily sales
- Promote WB products and services to create awareness and generate sales and revenue
- Promote direct telephone sales so as to reduce distribution costs and generate sales
4. MAIN WORKING RELATIONSHIPS
- Directly responsible to: Sales Supervisor
- Functional relationships: all airline departments
5. JOB REQUIREMENTS
- Be ready to work in Gisenyi unconditionally
- Education and Experience
- High School education
- Recognized IATA certificate or knowledge in rules and regulation of airline sales reservation and ticketing
- 2 years airline or travel agency experience in a reservations and ticketing role
- He/she must be computer literate.
- Knowledge, Skills and Abilities
- Excellent communication and interpersonal skills
- Customer focused
- Conversant with reservation systems.
- high level of Integrity and confidentiality
- Attention to detail
Interested individuals, who meet the conditions, should submit their application letters addressed to Senior Manager Human Resources, notarized copy of certificate or diploma together with their current CV's and copy of ID to the address below not later than 01 September, 2011 at 16:00 pm.
TheSenior Manager Human Resources; RwandAir
Kigali International Airport
P.O. Box 7275 Kigali -Rwanda
Only Shortlisted candidates will be contacted.
Note: RwandAir is an equal opportunity employer
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