Manager: Investigations

Role Purpose
Key member of the Security leadership team developing and driving the department strategy in line with the TANZANIA goals and the Vodacom Way.
This role has sole Accountability to manage & lead the Investigations, Intelligence and Retail Integrity Teams.
Managing the relationship between Vodacom and law enforcement, private industry to ensure the maximum opportunity to protect Vodacom and its customers from criminality.
Key Responsibilities
  • Lead the team to achieve the CS strategy working cross functionally with the Security Leadership team
  • Ensure robust and objective investigations into both internal and external issues are carried out, maintaining the integrity of the evidence and an impartial, professional and dedicated investigation function leading through criminal prosecutions where appropriate
  • Work with the Awareness team and Internal Audit to ensure that business risks identified through investigation and intelligence are closed and improvement opportunities implemented
  • Align all investigatory tactics and strategy, prioritize workload and incidents to achieve the department and company goal
  • Work across the industry and Group to ensure that best practice is adopted and that intelligence is shared and acted upon to protect Vodacom, our customers and employees
  • Lead the identification of the future threat landscape, maintain the TANZANIA Threat Register and quarterly brief on content and changes
  • Ensure that all financial losses are recorded and reported on in accordance with Policy and the VF Ethical Code of Conduct
  • Ensure that all computer & technical investigations follow the guidelines of the ACPO Memorandum of Understanding in relation to VF management of illegal content on VF systems
  • Build on the relationship that has been built with the law enforcement. In particular, the e Crime Unit, National Mobile Phone Crime Unit, National Fraud and Intelligence Bureau and the Anti-Terrorist Unit of the Metropolitan Police
  • To act as the Single Point of Contact for all allegations that are reported via the VF Whistle Blowing Hotline and to action those in accordance with local directions
  • Ensure that all significant investigations are reported to Group Corporate Security and Group Internal Audit in accordance with the Group Policy Standard, including any which involve allegations of bribery or corruption
  • Drive the identification of required business change from across CS through KPIs and excellent relationships with the department heads and broader team. Use operational expertise and strong relationships across Vodacom to deliver the opportunities.
  • Act as the funnel for all security incidents reported across the whole of Vodacom TANZANIA
  • Maximize Retail profitability through the Retail Loss prevention team
Degree Holder With
Qualifications & Competencies

  • Knowledge of criminal law, Regulation of Investigatory Powers Act, Data Protection Act and Money Laundering legislation
  • Knowledge of Telecommunications Fraud an advantage

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