IT Support Technician Wanted at Alistair Group Tanzania

Duties and Responsibilities

Assistance in technical design, planning, implementation, performance-tuning and maintenance of critical enterprise systems (SAP)
Assistance in installation and configuration of network devices (e.g.: routers, access points)
Maintenance of company e-mail system and accounts
Maintenance of all ICT equipment used by employees in the course of their duties
Diagnosis of problems affecting ICT equipment and/or Internet connectivity
Follow-up and supervision of third-party service-providers when they are onsite.
Provide basic training to new employees on how to utilize any ICT equipment required
Identification of ways to improve the service provided by the ICT department to the company

Formal Training/Education

Advanced Diploma, Bachelor’s degree or equivalent award from a well-known institution
Certifications such as CCNA & CISA is a bonus
Extensive working experience will be considered

Skills and Experience

High-level of communication skills in English and Swahili (Portuguese a plus)
Ability to troubleshoot and solve problems quickly and without a high-degree of supervision
Experience working at a technical support / help desk supporting a high number of employees at multiple locations
Experience with Google Apps for Business (G Suite)
Experience setting-up, deploying, and servicing Microsoft Windows based desktops / laptops
Experience setting-up and servicing mobile devices (e.g.: phones and tablets)
Basic knowledge of networking configuration and maintenance

Basic experience with MS SQL Server 2012+ or another relational database
Basic Knowledge of ERP systems such as SAP, Oracle or Sage is a big plus
Experience with the installation and maintenance of GPS devices a plus
Experience with the installation and maintenance of CCTV IP-based cameras a plus

Kazibongo