Head of Collection & Recoveries , National Bank of Commerce (NBC)

This is your chance to belong to a world -class bank. A bank that not only caters for your position globally but that realizes your Importance as an employee

Reporting to:Chief Operating Officer

Location:

Head-Office Dar es Salaam

Purpose

The jobholder will lead and be responsible for all aspects of Underwriting for unsecured products, Group loan Operations and Collections & Recoveries for all the products, he she will also be responsible for maximising the effectiveness and efficiency of the people, systems, balances and processes that are under their control. He/ She will be member of the Risk Operations senior leadership team reporting to COO

Responsible for Agency/Suppliers recruitment process and their subsequent performance, Ensurecompl1ance to both NBC and group procedures Accountable for the definition, agreement and achievement of pre-delinquency collections and recoveries operational performance objectives

Accountable for building strong relationships with service providers, including 3rd parties and internal areas, to drive out process Improvements and establish operational designs Accountable for- change acceptance and Implementation within the operating environment where the changes Impact the operating design and/or processes

Accountable for ensuring all new and existing processes comply to legal and regulatory requirements and reduce exposure to fraud as well as being supported at an appropriate cost Accountable for reducing costs through improvements to the end-to-end operational design.

Accountable for ensuring quality Mils produced to enable performance and benefits to be monitored and measured

Responsible for ensuring existing systems are being fully utilised by monitoring effectiveness. Pro actively Identify new enhancements or new systems that support business objectives and possible cost reductions

Responsible for the reporting and presentation of monthly performance

Senior Managers and new Initiatives in order to gain agreement from senior managers

 Develop and support challenger collection and underwriting strategies through data analysis techniques

Manage the delivery strategy and process enhancements.

Responsible for the planning and implementation of changes to processes or systems Responsible for budget preparation and forecasting fraud trends.

Will be Involved In the supporting the development of budgets and ongoing management of budgets and resourcing of Collections and Recoveries Commission and evaluate research to effect continuous improvement of working practices and processes within areas under their control. Sponsorship of and accountable for, the development and implementation of change projects for areas under their control

Ensure change Is managed In accordance with bank change control governance.

Planning and Influencing the practical implementation of strategic and technical change.

Accountable for base lining and maintaining the end to end operational processes for customers with accounts applications process, pre charge-off collections, charge-off , write-off and agencies. This includes definition, development and maintenance of performance and service metrics for the entire process.

Accountable for maintaining and improving customer satisfaction through process improvements

Accountable for complying to legal and regulatory requirements resolving complaints, including the management of these complaints to the satisfaction of both customers and the Bank Accountable for ensuring operational learning Is adopted from operational performance MI, including complaint Ml

Responsible for the performance management of a staff under their control- performance management etc In accordance with the Bank's standards. Provide clear direction of the COO business objectives translating and prioritising into business performance measures.

Ensure all management and staff under their control has a clear understanding of their personal and team vision, mission, goals and objectives and their expected contribution. Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.

Responsible for the deployment, control, motivation, training, assessment. development. direction and recruitment of staff, including various agencies.

Responsible for the maintenance of an effective controls and checks process and workflow monitoring system to ensure efficient service is maintained by Collections environment Build Succession Planning for the department business unit

Reduce attrition and Increase length of service across the department/Unit

Ensure that own fraud knowledge is kept leading edge as well as ensuring appropriate training is made to all subordinates to ensure world class performance at all staff levels

Competences

Excellent Communication Skills - Verbal & Written People Management

Coaching skills

Drive for results

Financial and Budgetary management Analytical Thinking skills Influencing and Relationship Building PC literate

Interpersonal skills

Qualification required

Degree in Banking, Finance, Accounting, Risk Management or any other related field

Experience Required

Must have at least 5 years experience In Credit operations /Collections and Recoveries

Remuneration

Attractive salary including performance based bonus on achieving targets and overall business performance.

NBC IS AN EQUAL OPPORTUNITY EMPLOYER

Application Instructions:

Applicants are invited to submit their O/'s, copies of certificates, 2 referees and their contacts to;

Human Resources Business Partner

National Bank of Commerce (NBC),

7th Floor, NBC House

P.O. Box 1863

Dar es Salaam

If you are not contacted by NBC within thirty (30) days after the closing date, you should consider your application as unsuccessful