Our service and support organization works hard at making life easy. Answering queries. Keeping in touch. Sorting out problems. Letting customers know they're valued. And making sure all the other parts of our business understand what customers are thinking.
That way we're always a step ahead. Customers drive our business.
And the people who keep us in touch drive our success.
Job description
• Crucial to post sales service delivery, you'll be involved with multi-vendor systems including hardware, software, networking products and operating systems.
• Delivering on-site hardware support service to large enterprise and commercial customers, you'll install, configure and repair systems, networks and peripherals.
• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
• You'll also run on-site and remote diagnostics and support account managers in a 24/7 environment.
This role is part of HP Graduate Development Program
Qualifications Your profile
- Bachelor's or Masters degree in electronics/electrical engineering or computer science related discipline (Candidates are eligible for graduate hiring if their graduation date is within 2012 onwards)
- UNIX knowledge and computing support background with no higher than 1 year of working experience
- Technology knowledge(focus on hardware, thorough knowledge in operating systems required)
- Problem-solving skills
- Team player: ability and willingness to work with various teams in the support area.
- Flexibility
- Excellent communication skills
- Customer facing skills
- Willingness to participate in non-standard working-time models(e.g.shift,call availability, etc)
- Willingness to work in a field-service job
- Fluency in English and local language
Graduate Field Support Engineer
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