Information Systems Technician II Grade: G7

OBJECTIVES OF THE PROGRAMME : Strengthen national capacities to prevent foot-and-mouth disease (FMD) in countries that are certified FMD free and expand eradication zones in South America. Strengthen national capacities to address zoonoses of public health importance, such as dog- and bat-transmitted human rabies, cysticercosis, hydatidosis, bovine tuberculosis, and brucellosis, among others. Improve surveillance systems and develop laboratory networks for zoonoses prevention and control. Strengthen national capacities to prevent foodborne diseases (FBDs) and food quality based on scientific evidence and risk analysis.

Description of duties: Under the general supervision of the Manager, Informational Technology Services (ITS), and the direct supervision of the Administrator, Pan American Foot-and-Mouth Disease Center (PANAFTOSA), the incumbent is responsible for, but not necessarily limited to, the following assigned duties: a) Develop, implement and manage information systems, in accordance with the Organization's rules, regulations, policies, standards, procedures and practices for information systems and telecommunications operations; b) Ensure that the Office's day-to-day infrastructure and telecommunications operations are efficiently and effectively managed to guarantee a consistent level of customer service; c) Lead projects for the expansion of information systems (IT) services in the Office; prepare technical reports of prospective projects including performing technical cost-benefit analysis in order to propose the best solution to meet the requirements; d) Establish, disseminate and enforce the methodology of Systems Development and Organizational Management; identify projects and conduct feasibility studies of IT to support compliance with the organization's strategic management systems; e) Conduct analysis of organizational processes and needs and propose viable information systems solutions; f) Develop and implement business continuity plans for IT, ensure risk mitigation for all IT projects and services; ensure that all servers connected to the network are located in one secure location and are under the appropriate internal controls, including the organization and storage of network documentation, systems, projects and resources; g) Ensure a backup plan for all data and information that meets the minimum backup requirements as established by policy for Representations; h) Ensure that both hardware and software are properly configured for current and new network equipment such as network cables, switches, hubs, routers, access points, servers, printers, etc.; i) Manage the implementation, maintenance and enhancement of all IT security measures as per Information Technology Services (ITS) and Information Security Officer requirements and recommendations; j) Coordinate and/or support Knowledge Management activities; act as webmaster for the Center Internet website; responsible for development and maintenance of several complex sites; k) Ensure the implementation of IT systems or network expansion, as per strategic expansion/development plans led by ITS; l) Manage the licenses being used at the Office, ensuring that all software being used on the Organization's computers is supported by a current license held by ITS or locally by the Representation; m) Establish, disseminate and enforce systems development methodologies and assume the Project Manager role for all Information and Communication Technology (ICT) projects in the Representation; ensure that requirements and/or terms of reference for each project are clearly defined and delivered on, risks are identified and mitigated and request for proposal (RFP) processes and procedures are carried out in accordance with the Organization's Procurement Rules and Procedures; n) Conduct analysis of organizational processes and suggest changes supported by IT; drive process improvements as applicable; o) Provide proper access to the Organization's resources according to the established access and security guidelines; p) Perform other related duties, as assigned.

REQUIRED QUALIFICATIONS

Education: Essential: High school diploma with formal training in information systems or administrative field. Desirable: A bachelor's degree in computer science, information systems, engineering or other related field from an accredited university would be an asset.

Skills: Key Behavioral Competencies Intra-institutional Action: Displays, through behavior, understanding of PAHO's values and mission. Seeks information on and acts with understanding of the Organization's expectations while advancing further the understanding and application of its policies. Shows interest and concern for the activities related to his/her work in conjunction with the mission, values, vision and policies of the organization. Behaves consistently in accordance with the Code of Ethics of the Organization. Communication: Establishes and proactively engages in productive dialogues in one's work inside and outside the Organization, and assists in the building of consensus. Seeks to share information with others within the organization, both face to face and through communication and information technology systems as appropriate. Teamwork: Encourages team members, adds significant contribution when participating in internal and external work teams, and leads through personal example the virtues of team success--collaboration, trust, transparency and joint responsibilities. Builds and maintains mutually beneficial productive interpersonal relations based on trust, inside and outside the Organization. Keeps every team member informed as well as shares relevant and useful information. Analysis, Synthesis, and Forecasting: Objectively analyzes situations and, based on evidence and knowledge, suggests actions to improve implementation. Bases one's actions on available information, applies knowledge acquired from experience. Prioritizes the information according to one's needs or the Organization's. Is capable of anticipating the implications of analyzed situations between one to six months ahead. Accountability: Accurately and objectively provides information, as required, on one's activities. Prepares accurate and objective reports on one's activities and partial/final results. Can account for each of the specific tasks of one's work. Knowledge Management: Shares knowledge and information appropriately and participates in activities to facilitate sharing. Develops tools and protocols for creation, integration and dissemination of knowledge. Researches opportunities, methods and approaches for delivering value through improved knowledge. Information management: Takes initiative to improve systems for the presentation and dissemination of information. Supports, through competent use of the available systems and technologies, the development of data presentations. Technical Expertise - Knowledge of specialized technical PC and LAN systems and making decisions that relate to complex installation and maintenance of hardware and software and network configuration. - Thorough knowledge of concepts, techniques, and methods of configuring, implementing, and maintaining local and wide area voice networks, connectivity and interoperability. Proven technical skills in systems analysis, software development, systems documentation and management of systems development projects. - Ability to review and accurately evaluate new technology and systems to be used in advancing the objectives defined for information systems, and the ability to translate system requirements into functional systems. IT Skills Demonstrated ability to effectively use a computer and utilize software such as Windows, Microsoft Office Word, Excel, PowerPoint, SharePoint and Outlook. Thorough knowledge of Windows operating systems, Internet Information Services, Web Services, and MS SQL databases and Dot Net.

Experience: Essential: Seven years of experience in the application of information processing techniques with a focus on business process analysis and project management, or five years of experience in information systems functions, and one year of college or university level courses towards a declared major/minor in the area of computer science/information systems or related field, or Three years of experience in information systems functions, and two year of college or university level courses towards a declared major/minor in the area of computer science/information systems or related field

Languages: Very good knowledge of Portuguese and English and working knowledge of Spanish.

Additional Information: ALL APPLICANTS ARE REQUIRED TO COMPLETE AN ON-LINE PERSONAL HISTORY FORM TO BE CONSIDERED FOR THIS POST. ADMINISTRATIVE/SUPPORT POSITIONS IN RIO DE JANEIRO ARE OPEN TO RIO DE JANEIRO METROPOLITAN AREA RESIDENTS ONLY. CANDIDATES MUST HOLD A PERMANENT LOCAL WORKING VISA (BRAZILIAN CITIZENSHIP OR PERMANENT RESIDENT) CANDIDATES WILL BE CONTACTED ONLY IF THEY ARE UNDER SERIOUS CONSIDERATION. A WRITTEN TEST AND/OR INTERVIEW WILL BE HELD FOR THIS POST. THE POST DESCRIPTION IS THE OFFICIAL DOCUMENTATION FOR ORGANIZATIONAL PURPOSES. THIS VACANCY MAY BE USED TO FILL OTHER POSITIONS IN THE ORGANIZATION THAT MAY BECOME VACANT AT A LATER DATE, AND WHICH HAVE SIMILAR REQUIREMENTS AND DUTIES AS THE ONES STATED IN THIS NOTICE.

Annual salary: (Net of tax) R$ 69,225.00 at single rate

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: www.who.int/employment. The system provides instructions for online application procedures.

All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.