Director, Commercial Services

Directorate: Commercial Services

Position: Director, Commercial Services

Ref: NCWSC2012-004

Grade: 2

Reporting to: Managing Director

Supervises: Commercial & Billing Manager, Customer Relations Manager

Broad Role: The provide effective leadership and strategy for service delivery, revenue generation and customer satisfaction

Duties and Responsibilities

• Ensure provision of timely and high quality client services that meets or exceed their expectations
• Ensure timely, complete and accurate reading and billing of services and revenue collection
• Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to meter reading, billing customer enrollment
• Develop short and long-term business strategies and operating plans that reflect the company’s goals and priorities
• Ensure the provision of comprehensive commercial information systems, including up-to-date customer database, to achieve the overall Company customer base objectives
• Develop the directorates policies and procedures and actions plans in line with overall company mission and objectives
• Develop and implement a modern customer charter service meant to enhance service delivery to the customers.

Education, Professional Qualifications and Work Experience:

• Bachelor’s degree in business or related field
• Masters in Marketing or any relevant field
• Postgraduate Diploma in Marketing or related field
• At least 8 years experience, 5 of which must be at a senior management position.

Required Skills and Competencies:

• Excellent interpersonal and communication skills
• Computer literacy and proficiency with standard office computer applications.
• Ability to work under pressure and meet deadlines
• A good understanding of complexities in developing systems for customer identification, billing, and motivating them to cooperate with staff in meter reading and revenue collection is necessary for this job.

Interested candidates holding the necessary requirements are encouraged to send their hard copy application with clear reference of the job code on the envelope, detailed CV, names and contact of 3 referees, one of whom must be a former employer, copies of certificates, testimonials, current telephone number and email address on or before March 5 , 2012 to the address indicated below.

The Manager
Human Capital Advisory Services
The Kenya Institute of Management
P.O Box 43706 00100,
Nairobi Kenya

or dropped at

The Kenya Institute of management
2nd floor, Luther Plaza
Uhuru Highway/Nyerere Rd Roundabout

Only short listed candidates will be contacted.

Canvassing will lead to automatic disqualification.

Nairobi City Water & Sewerage Company (NCWSC) is an equal opportunity employer.