Strategic Account Managers (SAMs)

We are looking for two professions to work in the security and safety industry as Strategic Account Managers (SAMs) specifically in the Banking and Real Estate industry, responsible for all elements of managing the most complex customer relationships between Senaca Group & its partners.

The suitable candidate will be responsible for establishing and managing relationships with high numbers of key stakeholders, and orchestrating the deployment of corporate-wide resources with the ultimate objective of providing comprehensive and innovative products, services and solutions to your strategic accounts.

Working closely with Senaca Group colleagues (including Group Corporate Affairs, Group Marketing Manager and the Sales Teams) it will ultimately be the SAM's responsibility to ensure that Senaca attains the appropriate prioritization within the defined strategic accounts thereby maximizing the benefits that Senaca products and services can secure businesses as well as maximizing market share / revenue.

Responsibilities:

• Is responsible for developing business strategies that will continue to expand the client base of the company within the account
• The strategic account manager must create and implement both long and short term sales objectives that will meet the needs of the customer, increase market share and maximize product servicing.
• Relationship development and management with key individuals and top decision makers with Senaca partner firm
• Represents a knowledgeable, efficient, and professional image of our company to partner firm by handling business in a respectful and professional demeanor.
• Requires a deep understanding of the partner firm business, systems and processes that touch products and capabilities
• Address client concerns and ensures the resolution of issues in a timely manner, with follow-up when appropriate
• Proactively conducts strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends
• Conduct Rate Reviews/Billing disputes and credits with strategic customers upon request
• Regularly report on performance to the partner firm, and quantify the value that we deliver to them
• Looks for opportunities for organic growth within the partner organization.
• Retains the account through the development of strong relationships with key decision makers and users within an organization

Education or Previous Experience:

• Masters degree in Business Administration or Management will be highly considered.
• Bachelors degree in any business related discipline and specific to the sector the applicant will work in
• 3 to 5 years work experience in sales or key account management
• He or she should have excellent interpersonal communication skills, persuasive, yet unobtrusive manner is generally necessary for success as an account manager.
  
• An ability to gather client information and analyze industry specific data in order to create client specific advice is required

How to Apply

All application letters and detailed CVs together with names of three referees, should only be emailed to jackie@senacagroup.com to reach not later than December 16th, 2011.

Please indicate clearly on the subject line the position you are applying for either SAM –Banking or Real Estate.

Only short-listed candidates will be contacted.