BROADBAND SYSTEMS CORPORATION, LTD (BSC Ltd)
Kacyiru, Telecom House,
B.P 7229
Kigali – Rwanda
Email: info@bsc.rw
Broadband Systems Corporation, Ltd (“BSC Ltd”) is a licensed Internet Service Provider (ISP) that has been incorporated under the laws and regulations of the Republic of Rwanda. The company is engaged in the business of providing advanced Information Communication Technology (“ICT”) services based on broadband connectivity.
In order to effectively accomplish its business objectives, BSC Ltd is looking for qualified and competent candidates to fill the following vacant position
Position: Customer Care Officer
Key responsibilities
Responsibilities will be varied and will include, but are not limited to, the following:
- Provide relevant information about the company, as well as its products and services.
- Take full responsibility for the dealing with customer complaints, queries and requests for information from the start to the end of the process.
- Approach all matters in a non-biased and professional manner.
- Carry out relevant research, as required and requested by Customer Care Manager.
- Prepare daily, weekly, monthly statistical reports as appropriate.
- Provide input to the development of relevant commission policy.
- Provide input to the development and ongoing updating of information to the company website.
- Due to the strong inter-relationships across department, keep all relevant parties informed of any suggestions or complaints by customers
Qualification and Experience
- Bachelor’s degree in Business Administration, Marketing, or other relevant field.
- An in-depth understanding and experience of the operations of a Customer Care Division.
- A minimum of two years relevant work experience in the customer care area OR one year relevant work experience in Telecom Industry
- Excellent communication & interpersonal skills –both verbal & written
- Possesses well developed analytical skills
- Be a person of proven integrity, high motivation, innovation and a team player.
How to apply
Interested candidates, who meet the conditions herein, should submit their letters of application accompanied with their Curriculum Vitae, copy of certified Degree(s) to BSC Ltd.’s Headquarter, located in Kacyiru, Boulevard de l’Umuganda; Telecom House at the reception desk (Third Floor), in a sealed envelope addressed to the Ag. CEO of Broadband Systems Corporation, Ltd (BSC Ltd).
The deadline for submission of applications is scheduled on Thursday10/11/2011 at 12:00.
Only shortlisted candidates shall be contacted.
Done at Kigali, on 01/11/2011
Mr. Antoine Sebera
Ag. Chief Executive Officer
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