Business Development Manager, Accounts Manager and Support Engineer

Our client a part of Computer Point Group with a turnover of more than US$ 45 million with offices across East Africa having the largest number of deployments for enterprise class Storage, Servers and Contact Centre Solutions seeks to recruit the most qualified and competent candidates to fill in the following positions.

Business Development Manager

Responsibilities.

• Planning and Managing the full relationship between business and most important customers.
• Identify and generate new ICT business opportunities to further improve market share and awareness by gaining an understanding of customer needs.
• Intelligence gathering on customers and competitors generating sales leads.
• Provide customers with a quality service, building good rapport and loyal relationship.
• Follow up on overall sales activity; undertake formal proposal writing and business model design.
• Attend workshops, trade shows and seminar to keep up with changes and representing the company in a responsible professional and mature way.
• Adopt a team approach, works with the accounts manager in pursuit of common goals and making corporate business decisions..
• Support and manage existing customers and develop new sales leads.
• Provide customers with a quality service, building good rapport and loyal relationship.
• Use effective sales techniques to acquiring new accounts.
• Manage complete sales cycle right from prospection, relationship management up to collections.
• Create quality leads by cross selling and up selling products.
• Data Analysis data and provide commercially useful information to existing and prospecting accounts.
• Adherence to all business, departmental projects and customer policies, procedures and processes.
• Ensure accurate and timely reporting of sales and business.
• Keep up to date with products & pricing, making good use of their systems, to ensure correct information is given to the customer and their needs matched.

Requirements:

• Bachelors of Engineering or B sc. Computer sciences or equivalent qualifications.
• 5 years experience in area of IT products and services.
• Must have 2- 3 yrs experience in accounts management.
• Competent in IT packages.
• Previous experience in sales across eastern Africa will be an added advantage.
• Excellent communication skills and comfortable dealing with people at all levels.
• Proactive and confident in approach.
• Leadership abilities.
• Ability to maintain a high level of self motivation and to work with minimum supervision
• An ability to understand the needs of potential customers
• Proven ability to overcome objections
• A desire to make the most of opportunities available
• Able to build strong customer relationships based on trust and service delivery
• Competent in IT packages.

Accounts Manager

Responsibilities

• Support and manage existing customers and develop new sale leads.
• Provide customer with quality services, building good transport and loyal relationship.
• Ensures that client issues are dealt with in an efficient manner, informing the development manager of any problems that may arise.
• Use effective techniques to acquiring new accounts.
• Meet office and personal targets and ensure customer retention by closing profitable, commercial sound deals.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Managing complete sales cycle right from prospecting, relationship management up to payment collections.
• Aware and in pursuit of opportunities for account growth and new business, involving the development manager
• Data analysis data and provide commercially useful information to existing and prospecting accounts.
• Adherence to all business, departmental projects and customer policies, procedures and processes.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the business development, providing regular input on all account activity, including status and call reports on a weekly basis.

Requirements

• Minimum Bachelor’s degree.
• Masters of Business Administration is an advantage
• Minimum 2-3 years of work experience in the area of IT Products & Services Sales.
• Minimum 1 years of Account Management experience Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Should have strong analytical and problem solving skills.

Support Engineer

Job responsibilities

• Support of Windows and Linux operating systems and applications network applications and desktop applications and desktop applications like Active directory and Microsoft office.
• Experience in working with Enterprise IT solutions.
• Knowledge and experience in Windows server environment and systems (mid-range to high –end).
• Attending day to day support Calls as assigned by help desk.
• Providing daily reports to help desk.
• Completing assigned activities b the project team and reporting to project team on daily basis.

Job Requirements:

• Minimum of a Bachelor’s degree in IT/Computer Science/Electronics.
• Minimum 1-2 years of work experience in the area of implementation and support if windows/Linux operating systems.
• Experience and certification for implementation of Intel based servers from HP or IBM or Dell (A MUST).
• A Microsoft certification required like MCSE, A+ etc.
• CCNA certificate will be an added advantage.
• Certifications in storage technologies like HP, Net App will be an advantage.
• Knowledge of deploying and Managing Active Directory is required.

If you are the person we are looking for, send an application letter, CV, attach the relevant testimonials and 3 referees, a daytime telephone contact to careers@kcr-hr.com before 23rd August 2011.

Applications received past the deadline will not be accepted.

NB: Only shortlisted candidates will be contacted.