Asistant Branch Manager, Masasi and Nzega

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organized
Assistant Branch Managers (2 positions) to join the Directorate of Technology and Operations for
Masasi and Nzega Min Branches.

Reporting Line: Branch Manager
Locations: Masasi (Mtwara) & Nzega (Tabora)
Work Schedule: As per TPB Staff regulations
Division: Branches
Salary: Commensurate to the Job Advertised

POSITION OBJECTIVE:
i. Assistant Branch Manager is the representative of the Bank in the area of operations.
She/he will be responsible to up-hold the image and culture of the bank through
services and lifestyles. She/he will market TPB and its products to the population as
well as ensuring staff participate in this mission.
ii. To run the Min Branch as a profit centre, managing the sales process by acquiring
new business and deepening existing customer relationships and maintaining
operational efficiency while providing the appropriate service standards.
iii. To en sure risk levels are minimized and acceptable so as to enhance revenues and
profitability of the branch.

KEY RESPONSIBILITIES:
 Generate new business via sales promotions, out-marketing calls, customer visits
(current/potential), and build relationship with existing customers.
 To ensure that there is quality growth of loan portfolio as per the set targets
 To mobilize deposits and ensure that growth in deposits conform to the annual budget plans.
 Ensure the highest standards of customer service are provided in order that our services are
perceived as being the best in the local market including handling customer complaints.
 To liaise with the Public and Government officials in the area of operation of the Branch to
maintain good public relations and project good image of the bank;
 To carry out regular snap checks for cash in tills/strong-rooms, controlled stationery, all
suspense accounts and stamp accounts.
Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as
amended by Act No. 11 of 1992. TPB is a Bank that provides competitive
financial services to our customers and creates value for our stakeholders
through innovative products.
TPB is a Bank, whose vision is “to be the leading bank in Tanzania in the
provision of affordable, accessible and convenient financial services”. As part
of effective organizational development and management of its human capital
in an effective way, TPB commits itself towards attaining, retaining and
developing the highly capable and qualified workforce for TPB betterment and
the Nation at large.
 Supervise back-office processing
 Ensure reconciliation of suspense accounts
 Monitor branch security, maintenance and Health & Safety issues
 Maintain records of Contactors and Overall Maintenance of Bank Assets
 Maintain all the required Branch registers as stipulated in the operational manuals.
 Ensure availability of required stationeries and equipment.
 Control Branch expenses and ensure that they are within the approved budgets and proper
management.
 Ensure signature books (both own and correspondents) are properly kept and updated.
 Plan and manage staff administration issues for support staff (i.e. local leave, training, Dept
staff rotation) in consultation with the Branch manager.
 Ensure that all Operational Procedures are adhered to by all branch staff.
 Print and verify Journal of accounting entries on daily basis.
 Follow-up and ensure that all Revenue due to the Bank is collected without a fail.
 Counter sign with the Branch manager, all debits to the Profit and Loss accounts
 Carry-out routine balancing, snap checks and bulk checks for branch cash in tills, and in the
strong room.
 Manage service delivery, to review output of tellers, customer service and enquiries to
ensure adherence to Branch standards.
 Ensure counter services key control standards are adhered to and custodian of Complaint
handling process.
 Ensure proper handling of customer’s new ATM cards as well as ATM captured cards.
 Ensure timely submission of Branch reports/returns to Head-office as required.
 Ensure that the Anti-Money Laundering requirements are followed as follows:
a) Take all reasonable steps to verify and identify customers, including performing
Quality Assurance on accounts opened, and the general KYC issues
b) Retain adequate records of identification, account opening and transactions and
ensure timely and properly filling of customer mandates
c) Make/assist to effective reporting of suspicious transactions
d) Raise awareness of Money Laundering prevention by training all branch staff.
 Co-Custodian of Vault Cash.
 Safe custodianship and BCP (Branch Continuity Program) custodian.
 Act as Operational Risk Coordinator for the branch
 To identify and report all exceptions on non-compliance with standard controls
 To identify and reports all weaknesses inherent in the standard controls
 To assist Risk Manager in developing and updating of procedures, controls and monitoring
plans for Operational Risk Management.
 To report Branch’s Operational Risk issues and losses to Risk Manager
 To maintain proper record keeping on all Key Control Self-Assessment (KCSA) and KRI
related activities.
 To maintain independence in the conduct of KCSA, i.e not selecting and reviewing sample
of self-performed transactions.
 Ensure tidiness across the branch premises and clean-desk policy is exercised.
 Perform any other duties as may be assigned by Branch manager from time to time.
 Comply with the Policies and standards, Local laws and Regulations, Controls and
Procedures of the Bank.
 Report Suspicious Transactions
 Ensure proper filling of customer credit documents and correspondents.
 Ensure Dual control is in place in the record room at the branch.

CONTRIBUTES TO
 Customer retention as a result of high customer service standards
 Business growth as evidenced by attaining budget figures on revenue
 Minimization of Operational Costs thereby improving overall Branch profitability
 Enhanced and robust control at the branch

AUTHORITY LEVELS
 Authorize payments/withdraws against customer’s accounts as provided for in the
operational manual guidelines.
 May initiate disciplinary action against staff under his/her jurisdiction

EXPERIENCE AND KNOWLEDGE REQUIRED
Education: Bachelor degree/Advance diploma in Banking, Economics, commerce,
Business Administration, Finance or Accounting from any recognized
University or equivalent.
Experience:
 At least 3 years of relevant Banking experience
 Working knowledge of Equinox Functionality
Skills / Attributes:
 Strong leadership & people management skills
 Prioritize Tasks
 Team player

The position will attract a competitive salary package, which include benefits. Applicants are invited to
submit their resume (indicating the position title in the subject heading) via e-mail to:
recruitment@postalbank.co.tz. Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications
starting the job advertised and the location. Other credentials will have to be submitted
during the interview for authentic check and other administrative measures and should not in
any way be attached during application.

Avoid scam: NEVER pay to have your CV / Application pushed forward.
Any job vacancy requesting payment for any reason is a SCAM. If you are requested to make a
payment for any reason, please call +255 22 2110621-2 to report the scam. You also don’t need to
know one in TPB to be employed. TPB is merit based institution and to achieve this vision, it always
go for the best.

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental,
health and safety Management.

Tanzania Postal Bank has a strong commitment to environmental, health and safety management.
Late applications will not be considered. Short listed candidates may be subjected to any of the
following: a security clearance; a competency assessment; physical capability assessment and
reference checking.

 Please forward your applications before 3
rd
 December, 2015