Finca Job Opportunities April 2012

Loan Officer - Multiple Locations

The Loan Officer will identify potential groups/individuals and conduct promotion and training in order to form Village Bank group clients or Business loan clients. Conducts guided research, and prepares analytical summaries, tables and charts used to support decision making on credit worthy projects. Works within clearly defined policies and practices on complex tasks.

Degree/Diploma in Economics, Commerce, Education, Sociology, Social Sciences or Accounts,

One year’s experience in teaching, community development, work or banking will be an added advantage.

Competent in the use of MS Office products, such as MS Word and Excel

Honest, neat and professional in appearance.

Maturity, tact and the ability to quickly explain procedures and policies to clients.

Excellent math skills are a requirement for this position. Candidates will be required to show successful math scores.

Apply Now

Internal Audit Senior

Location: Head Office | Department: Audit

FINCA International, one of the world's leading microfinance institutions, providing financial services to more than 800,000 clients through 21 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin America and the Greater Middle East. FINCA Tanzania an equal opportunity employer is looking for a competent and enthusiastic

Internal Audit Senior.

The successful candidate will report to the Affiliate Internal Audit Manager and will supervise the specific audit procedures including setting standards, observing practice, assisting with analysis and communication of findings. He will provide supervision and support for monitoring, review and capacity building processes in accordance with the FINCA International Internal Audit directives, Affiliate Audit Committee and Local Internal Audit Standard Operating Procedures.

He will supervise the auditors and trainees and carry out FINCA Tanzania internal audit workplans.

Supervise and ensure the referral of matters and issues which arise from observations are followed up according to the Internal Audit Protocols on a timely basis

For each audit performed he will agree or ensure that agreement has been reached with managers or other audited parties and the standards that will be used.

He will contribute to the draft reports and summarize issues that are prepared by the audit manager .

Supervise implementation of monitoring and review activities that ensure compliance.

As directed, participate in emergency reviews and investigations in accordance with the FINCA Tanzania review guidelines.

Collect, documents and submit observations concerning fraud to the Affiliate Internal Audit Manager.

Conduct and supervise procedures as part of risk management audits as require

Ideal Profile

A Bachelor’s degree in Accounting, Finance, Business Administration or equivalent

Membership to Accounting/Auditing Body e.g. Tanzania National Board of Accountants and Auditors, ACCA, CPA or CIA is an asset

Three years of increasingly responsible audit experience (Team leader)

Experience in working with Audit Committees or other compliance assurance bodies, developing audit plans, audit programs and scope memos, managing audit teams, writing internal audit reports, risk based audits, micro credit programs and/or banking operation

Proficiency in Excel and word.

Apply Now

Temporary Recruiter (4 Months assignment)

Location: Head Office | Department: Human Resources

Recruits, researches, interviews, screens, and refers job candidates for job openings by performing the following duties.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Confers with management and supervisors to identify personnel needs, job specifications, job duties, qualifications, and skills.

Develops and maintains network of contacts to help identify and source qualified candidates.

Initiates contact with possibly qualified candidates for specific job openings.

Reviews applications and interviews applicants to obtain work history, education, training, job skills, and salary requirements, and to provide information about the organization and position.

Proactively addresses recruitment needs through public presentations at schools, organizations, and job fairs regarding the organization and opportunities.

Works with external recruiters and employment agencies to identify and recruit candidates.

Use the full functionality of our applicant tracking system to manage the selection, offer, negotiation and closing involved in full lifecycle recruiting. Maintain accurate and well-ordered documentation on candidates, searches, hiring manager interactions and other recruiting activities to ensure Company and legal compliance with employment practices, policies and processes.

Lead communication and relationships with hiring managers and interview teams. Provide feedback on applicants and candidates and ensures timely coordination of candidate movement through various systems and processes.

Work to meet established metrics per the assigned business unit or function. Provide insightful analysis of reports and makes recommendations for improvements

Performs reference and background checks on applicants.

Files and maintains employment records for future references.


To perform the job successfully, an individual should demonstrate the following competencies :

Customer Service - Responds promptly to customer needs.

Oral Communication - Speaks clearly and persuasively in positive or negative situations.

Written Communication - Writes clearly and informatively.

Business Acumen - Understands business implications of decisions.

Organizational Support - Follows policies and procedures; Supports organization's goals and values.

Motivation - Demonstrates persistence and overcomes obstacles.

Planning/Organizing - Prioritizes and plans work activities.

Quality - Demonstrates accuracy and thoroughness.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (B. A.) from four-year college or university and two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Applicant Tracking System Database software; Internet software; Spreadsheet software and Word Processing software

Key Performance Indicators

(i)Timely and accurate information posted into the recruitment tracking system of all recruiting activities to ensure validity of the information.

(ii)Timely recruitment for all roles within 4 weeks of receipt of staffing requisition.

(iii)Communication to all the rejected candidate

(iv)Pre employment checks and vetting done for all new staff per FINCA Tanzania policy

Senior Network Administrator

Location: Head Office | Department: Information Systems

Job purpose:

This role will involve responsibility of ensuring that the network backbone and shared resources including servers, desktop and laptop computers and printers are configured and maintained in a manner that will provide smooth operation of the IT infrastructure which supports the MIS of the organization. These include design, documentation, implementation, maintenance and support of the branch IT infrastructure to achieve the required efficiency and to minimize downtimes at all times as per SLAs. Assures system stability, security and maximum uptime. Monitors access to system resources, and tracks connectivity and security problems. Analyzes problems and implements solutions according to organization’s procedures. Performs circuit and network troubleshooting to diagnose system problems; analyzes system functionality; identifies, locates, and resolves complex network problems to ensure minimal disruption of critical applications. Monitors and reviews system log reports and network documentation. Resolves and repairs problems within scope of authority.

Roles, Responsibilities and Tasks

  • In collaboration with FAISCL, designing and recommending appropriate Network Infrastructure and technologies for the affiliate.
  • Installation and maintenance of network resources such as routers, switches, firewalls and system software applications, including remote site deployments as required.
  • Installation, configuration and updating network server software upgrades, file sharing and domain security protocols.
  • Configuration and managing servers
  • Design and manage Active Directory
  • Setup, manage and enforce group policies and network security policies on the LAN, WAN and Internet
  • Installation and maintenance of corporate email systems.
  • Ensuring availability of the network resources at all times
  • Investigate problems with network components and hardware and ensure appropriate corrective actions are taken
  • Install and maintain network cabling
  • Provide technical advice as required for system planning.
  • Developing and maintaining network standards and keep all documentation related to the network infrastructure.
  • Regular and timely reporting and escalation of all network related problems to all relevant parties.
  • Working closely with outsourced vendors to implement and manage the network infrastructure
  • Having basic understanding of all critical business systems in use e.g. Core Banking, HR and Payroll etc
  • Installation and maintenance of corporate Antivirus
  • Develop good working relationships with other members of the team and vendors
  • Perform any other related duties that may be assigned from time to time
  • Strong technical orientation related to the job
  • Ability to work well in a team environment and under pressure
  • High level of energy, creativity, flexibility, enthusiasm, commitment, self-confidence and initiative
  • Accuracy, attention to detail and awareness of deadlines
  • A hard working self-starter with initiative, able to set own priorities
  • Sharing: Contributes to a team, and recognises and promotes the wider corporate picture.
  • Ability to anticipate problems and proactively takes measures to control or minimise them.

Understands the scope of own authority and knows when to highlight issues and seek authorisation / advice from the IS Manager and other heads of departments

Knowledge and skills:

3+ years of experience within a technical support environment, including hardware, software and network support.

  • Experience in the use of routers, switches, hubs and other network interfaces.
  • Proven ability to resolve networking problems efficiently and effectively.
  • Previous experience as a network administrator.
  • Knowledge working with Linux and Windows Operating Systems
  • Network Storage platforms awareness
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Proven success in contributing to a team-oriented environment
  • Proven ability to balance, prioritize and organize multiple tasks
  • Excellent interpersonal, written and oral communication skills
  • Fluency required in English and Kiswahili
Apply Now

Systems Analyst

Location: Head Office | Department: Information Systems

Job purpose: Role will involve recommending and planning business and technical solutions. It would benefit candidates to have knowledge of structured methodologies such as SSADM or Prince (not essential). The role requires good documentation and presentation skills. The ability to communicate with and between both business and technical staff at all levels is essential, as are excellent business and systems analysis and design skills.

Roles, Responsibilities and Tasks

  • Developing of Reports using oracle and crystal reports
  • Write technical procedures and documentation for the applications including operations, user guide, etc
  • Develop and maintain in-house created applications.
  • Gather and analyze requirements for future software systems; Deliver quantitative and qualitative analysis of the business processes.
  • Support the Application Support team resolve existing production problems
  • Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions
  • Oversee timely implementation of information systems projects focused on efficient information exchange within FINCA and delivery of customer services.
  • Perform routine activities of the data centre, such as end of day, month and year runs and distribution of necessary reports to users.
  • Ensure that all user reported faults are recorded,
  • Communicate with the user by phone and making suggestions on how to correct a problem,
  • Attend to user queries to diagnose and resolve faults or problems,
  • Provide one-to-one training of users so as to reduce the probability of repeat call outs for the same problem,

Competencies and Attributes

  • Excellent communication skills and the ability to present information and ideas clearly and concisely
  • Ability to work well in a team environment
  • Be comfortable with a high level of travel
  • High level of energy, creativity, flexibility, enthusiasm, commitment, self-confidence and initiative
  • Accuracy, attention to detail and awareness of deadlines
  • A hard working self-starter with initiative, able to set own priorities
  • Ability to network and create positive, mutually co-operative relationships with internal customers.
  • Knowledge of banking regulatory / compliance framework.
  • Sharing: Contributes to a team, and recognizes and promotes the wider corporate picture.
  • Ability to anticipate problems and proactively takes measures to control or minimise them.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Able to cope positively with ambiguity (e.g. multiple reporting relationships).
  • Understands the major priorities and concerns of the business

Understands the scope of own authority and knows when to highlight issues and seek authorization / advice from the IS Manager

Knowledge and skills:

  • 3 years of experience within a technical environment, including 3 in the software development life cycle (design, development, coding, testing and implementation)
  • 2 years of experience in application design and architecture components, as well as process and functional design activities
  • Experience within the financial services / banking environment preferred
  • Experience in conducting gap analysis between business requirements and software
  • Experience in working in a heavy pressure environment preferred
  • Experience with using Use Case methodology to gather requirements
  • Experience with developing reports on crystal reports and oracle
  • Proven success in contributing to a team-oriented environment
  • Proven ability to balance, prioritize and organize multiple tasks
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Proven ability to compile, synthesize and present facts clearly, and write material that presents the facts with clear accompanying analysis
  • Fluency in English and Kiswahili
  • Willingness to travel on implementation of information systems projects and system troubleshooting, and also liaising with vendors on information system developments

Internal Controls Officer

Location: Multiple Locations | Department: Internal Controls


The Internal Control Officer is responsible for controling, identifying, recommending, reporting and monitoring the implementation of all aspects of non-compliance with policies and procedures in all departments, regional offices and branches

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

1. Conduct supervision visits to all branches and review the branch operations to acertain the level of compliance in the following areas;

Control all aspects of cash and cash movement.

  • Monitor Teller entries for consistency, accuracy, appropriateness and timeliness.
  • Monitor back office entries, accuracy, documentation and filing
  • Monitor branch pettycash and appropriateness of general expenses
  • Monitor the process of client creation, account opening and savings

Control all aspects of the lending process

  • Verify branch loan committees for compliance to loan processing policies
  • Verify completion and proper filing of all loan documents
  • Verify loan collaterals
  • Conduct field visits to ascertain, existence of clients, businesses, quality of collaterals, clients understanding of loan terms and field analysis conducted by the credit staff.
  • Verify compliance with the recovery procedures at all levels

Control all aspects of personnel management and staff conduct

  • Monitor staffing, supervision and coaching
  • Monitor staff leave schedules and proper handover of office
  • Monitor personel files and documentation
  • Investigate and monitor staff conduct and relationship with FINCA clients and the public.

Control all aspects of general branch administration

  • Monitor branch office envornment, cleanliness, arrangement and security
  • Monitor branch assets, asset coding, inventory and usage
  • Monitor the branch policy manuals and communication memos.

2.Prepare and submit supervison reports to Internal Control Manager in time.

  • Conduct desk preparation for inspection and make adequate and appropriate sampling.
  • Conduct entry interviews with the inspected unit
  • Conduct exit interviews with inspected unit
  • Prepare reports of inspection visits and and submit within three days of the visit.
  • Based on findings make recommendations for improvement in the implementation of policies and procedures.
  • Continuously, monitor the progress of the recommended action plan

3. Training of staff to minimize breach of policy and procedures.

  • Identify staff training needs and recommend to the Internal Controls Manager and Training manager.
  • Test the knowledge of policies and procedures by staff
  • Give guidance and conduct coaching of staff in some of the areas of weakness that have been identified.
  • Participate in training of new staff

4. Monitoring Performance and Assessing risks

  • Prepare a score card based on compliance with policies and procedures.
  • Draw a risk matrix in credit and other departments upon which frequency and duration of inspection shall be based.
  • Maintain all inspection records.
  • Verify update and use of BCPs in management of the portfolio
  • Train the staff in risk analysis and portfolio risk exposures

5. Review of policies and procedures

  • Identify areas for improvement in the policies, procedures and processes and make recommendations to Internal Controls Manager.
  • Participate in the annual policy review process


To perform the Job successfully, an individual should demonstrate the following competencies :

Ability to compile and analyze accurate weekly and monthly reports.

Excellent communication and writing skills.

Computer literacy is a MUST.

Financial reporting/analysis and interpretations.

Good Judgment and decision making

Ability to maintain high level of objectivity in work

Ability to maintain confidentiality

Good interpersonal skills.


A degree or Diploma in Ecomonics, Education, Social sciences, or Business Studies with Accounting Option or Banking


Good command of written and spoken English and Kiswahili


Two years experience in a Micro-finance institution or Banking Sector

Apply Now

Branch Manager

Location: Multiple Locations | Department: Operations

Brief Description of Post:

The Branch Manager is a senior member of the Operation Department. As such, s/he participates actively in regular Branch Manager’s management meetings with the Chief Operations Officer, and leads meetings at the Branch office. As senior manager in charge of a Branch office, s/he is responsible for all aspects of the Branch office’s loan delivery and customer service and processes, Human Resources Management, plans, and controls as well as the to oversee the overall security of the region.

Role: To design and supervise the implementation of the Branch business plans in line with the organisational objectives.

1) Key Responsibility Areas

  1. To Plan, Monitor and implement the disbursement processes as per set disbursement standards mainly focusing on quick service delivery and efficiency.
  2. Plan and Monitor portfolio growth, quality and outreach as per Branch targets.
  3. Compile, Analyze and provide weekly, monthly and quarterly reports to the Head Office as per Branch reporting requirements.
  4. To Monitor and evaluate the work of the Supervisors as per the Human Resource Manual.
  5. To monitor and implement staff adherence to policies and procedures in line with the credit, savings and Human Resource Manuals.
  6. To Identify, assess, monitor and respond to customer concerns through use of the Standard customer care survey tools.
  7. To carry out administrative roles with regard to operational activities as per set administrative policies and procedures.

2) Major Activities:

  1. Maintain and promote the image of FINCA Tanzania.
  2. Expand and increase the clientele base and business volume of the Branch office.
  3. Supervise the day-to-day operations of the Branch office.
  4. Supervise and effect quality service delivery within the Branch with minimum turn around time.
  5. Mentor and manage staff in accordance to the policies and procedures.
  6. Ensure all controls are adhered to at the Branch office.
  7. Check all village bank inaugurations and disbursements to ensure that regulations and requirements are adhered to in processing and disbursement of loans.
  8. Increase the organizations profitability by maintaining a high portfolio quality and ensuring that all loans are recovered.

3) Qualifications

  1. A University Degree preferably in Commerce and Management (B.Com), Business Administration (BBA) or Banking. MBA is an added advantage.
  2. At least 3 years Credit Supervisor or Accountant work experience in a recognized Micro Finance Institution or Commercial Bank.
  3. Ability to manage and motivate staff.
  4. A sound knowledge of Micro Finance, principles and practices of banking.
  5. Computer Literacy

4) Key Responsibilities

  1. Internally – with all staff at the Branch office on the day-to-day operations relating to managing, advising and motivating them.
  2. Internally – with all staff at the head office and other Branch offices.
  3. Externally – with customers on a day-to-day basis relating to quality of services and effecting payments, company Legal Counsel for legal advice and commercial banks to ensure FINCA Tanzania and its customers are getting a good service.

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