REPORT TO: Customer Relationship Manager
Location: Zanzibar
Country: Tanzania
Job Description (Duties):
- To effectively handle incoming calls from all customer types in accordance to the defined quality standard.
- Provide a high level customer service as defined by : a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
- Provide advice and educate customers on the client's product and service.
- To utilize appropriate customer service systems, processes and procedures to support work.
- To attempt to resolve customer queries at first Point of contact.
- To escalate customer issues as deemed appropriate.
- To meet performance goals and objectives.
- To ensure that you live the brand values in your dealings with customers and colleagues.
- To take on extra responsibilities and duties as required.
Necessary Qualifications:
- Interpersonal skills.
- Good communication skills
- Team player.
- Customer Service skills.
- Multilingual.
- Technologically inclined.
- Trouble shooting and problem solving skills.
- Flexibility and ability to handle stress.
- Excellent typing skills.
- Must be able to speak FLUENT Kiswahili and English.
MINIMUM QUALIFICATIONS:
- A diploma from a recognized institution.
If interested, please submit in person a typed up-to-date CV and application letter with copies of your academic papers and apply online, please send an email to zanteljobs@nftconsult.com.
Attach your CV and application letter ONLY; please merge them into ONE file in MS word or PDF format.
DO NOT attach scanned academic papers or documents when applying online.
Zantel - Customer Care Advisors Zanzibar
Reviewed by Unknown
on
4:46:00 AM
Rating:
No comments: