Product Specialist Job at TIGO TANZANIA

JOB PURPOSE

You are responsible for the relationship between Factory and their dedicated portfolio of domains and products.  The Product Specialist will be direct accountable individuals for the entire product life cycle of the multiple solutions under their responsibility, guaranteeing accuracy, quality and time line accomplishment. Also, responsible to understand the costs associated to their products to understand the benefits or not

Related to those costs. The Product Specialist will be responsible for manage the usage of the products within the domains and suggest improvements.

THE WAY WE WORK

You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

Key Responsibilities

CORE RESPONSIBILITIES

• Products Specialist is required to own end to end products and solutions for all business units and cross functional process to deliver consumer and business needs efficiently and in time

• The Product Specialist will be responsible for the design of local products / solutions (CRM, Middleware, Billing, Rating, Activation, etc.) and other IT platforms, meeting standards and protocols for data exchange, communications, software and interconnection of information systems.

• The Product Specialist will be responsible for the governance of the SOA architecture (Service Oriented Architecture). Continuously identify areas of improvement in our Solutions Framework and take initiatives to new approaches to optimize our existing processes.

• The Product Specialist will be responsible for the entire life cycle of the multiple solutionsand needs to show detailed knowledge of the processes involved at each stage of project planning and execution, as well as methods for resolving issues that can occur throughout.

• The Product Specialist will be responsible for ensuring that all development practices are in compliance with Millicom’s best practices, policies and procedures.

• The Product Specialist will be responsible for tracking and maintaining all records, metrics and feature usages of the products within the domain assigned

• The Product Specialist will be responsible for identifying the appropriate software architecture based on the requirements and design elements contained in a system specification.

• The Product Specialist will be responsible for preparing a software architecture documentusing use cases and the Unified Modeling Language (UML).

• The Product Specialist will be responsible for maintaining software architecture documents based on evolving system requirements and industry trends and technologies.

• The Product Specialist will be responsible for ensuring the overall integrity of the software architecture and validating it against the system specification.

Position Requirements

QUALIFICATION AND EXPERIENCE

•  Bachelor's or Master's degree in Computer Science or related field (System Engineer, IS Engineer, Information Systems Engineer, IT Engineer, Network Systems Engineer)
• Post graduate and/or courses in Software Architecture
• Minimum 5 year experience in IT, software development using software factory methodology and SOA Architecture (Telecoms preferably) with at least 3 years of UML experience
• Strong technical understanding of SOA (Service Oriented Architecture), internet-related applications and technologies (JAVA, Application servers, databases, Operating Systems, Content Management, networks)
• Strong knowledge and solid experience in Business Processes for Telcos (eTOM Model preferably)
• Strong knowledge and solid experience in CRM and ERP processes and applications (For Telcos preferably)
• Strong knowledge and solid experience in Billing System processes and applications (For Telco’s preferably)
• Knowledge in developing and maintaining ITIL policies and procedures

Product Specialist