FINCA International, one of the world’s leading microfinance institutions, provides financial services to more than 725,000 clients through 21 wholly – owned and operated subsidiaries in Africa, Eurasia, Latin America and Greater Middle East. FINCA’s mission is to provide small loans of working capital to low-income families to help alleviate poverty.
FINCA International is seeking to recruit dynamic, self motivated, result oriented professionals to fill the positions below to support the subsidiaries in Africa.
Senior Regional Flexcube Administrator
- The Senior Regional FLEXCUBE Administrator (SRFA) is an integral part of one of the regional core banking application supporting teams, participates in process of integration of FLEXCUBE core banking application within the regional network of FINCA affiliates. Being a leader for the FLEXCUBE Regional Support Team, the SRFA will be responsible for organization and management of regional work related to FLEXCUBE maintenance and support, as well as the personnel responsible for this work. The SRFA will work closely with Operational and Finance Departments of regional FINCA affiliates, as well as with regional and corporate business and IT professionals, with an aim to improve the efficiency of the FLEXCUBE deployment and utilization processes.
Key Result Areas:
- In coordination with Project Manager and affiliate management team, assess the risks related to the correct definition and alignment of migration requirements from legacy system into the new core banking application.
- Provide the regional support stuff personnel with appropriate orientation and ongoing training to vendor’s team; Manage regional support and help- desk (level 2) personnel.
- Manage the initial level support provided by Regional Support Team to the questions and issues related to Corporate Data Warehouse, reported by the regional and affiliate level personnel. Ensure the timely and transparent communication to the issue source, in terms of current status and resolution time-frames of all issues reported.
- Ensure that all problems escalated by affiliate Support team are respectively categorized into related groups; determine the category, impact, urgency and priority.
- Being a leader of the core banking application supporting team, SRFA is responsible to continue the collaboration with affiliates’ and Vendor’s support teams:
- Ensure that FLEXCUBE installation and maintenance procedures are updated and describe installation and configuration instructions for:
- Review the performance of Regional Support Team, analyze the cause of any deviations from standard issue resolution process and initiate remedial action to address the underlying causes.
- Monitor the processes coordinated by Affiliate’s Support Team related to organization of sufficient testing of all modification and additions to FLEXCUBE parameterization before the changes are released on production environment.
- Work with program team and vendor consultants to define a set of performance targets for FLEXCUBE application. Monitor the post-implementation performance of FLEXCUBE Retail application.
- Ensure the application adequately responds the functional needs of the affiliate.
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