Regional Flexcube Support Engineer - FINCA International, Uganda

FINCA International, one of the world’s leading microfinance institutions, provides financial services to more than 725,000 clients through 21 wholly – owned and operated subsidiaries in Africa, Eurasia, Latin America and Greater Middle East. FINCA’s mission is to provide small loans of working capital to low-income families to help alleviate poverty. FINCA International is seeking to recruit dynamic, self motivated, result oriented professionals to fill the positions below to support the subsidiaries in Africa. Regional Flexcube Support Engineer Being a member of the FLEXCUBE Regional Support Team, the Regional FLEXCUBE Support Engineer (RFSO).will be responsible for providing daily support to the core banking application implementation and post-implementation phases. Key Result Areas: Participation in core banking application implementation process, providing support to FLEXCUBE environments related to implementation activities Provide support and ensuring operability of production and testing environments of the regional affiliates. Coordinate with affiliate’s FLEXCUBE support team Responsible for first level analysis and troubleshooting of all issues due to period closure process, as well as escalation of the critical issues to vendor’s support team; Responsible for retesting and implementation of issue resolution recommendations, ensuring documentation of the incidents in accordance with existing corporate procedures. Provide assistance to Regional FLEXCUBE Administrator in resolution to the issues and requests escalated on regional level; categorize the escalated incidents as appropriate into related groups, determine the impact, urgency and priority. Maintain the special register for updates and patches related to production environment in line with established instructions and guidelines.

Requirement: Knowledge of relational databases, normalization of entities and processes; Knowledge of Oracle PL/SQL Experience: Minimum 3+ years of experience in Oracle PL/SQL, proven ability to create and analyze complex scripts

Experience: 4

How to apply: Detailed job descripts can be accessed from the FINCA website www.finca.org . Applicants can submit online applications or deliver their documents which should include; an application letter and CV to FINCA International, Africa Regional Offices, Plot 11 Portal, Adam House Block B OR send by email to Africa.hub@finca.orgby close of Business day 20th October 2012. FINCA is an Equal Opportunity Employer.