Data Centre Operator

Job ID: 303729

Job Function: Technology & Operations

Location: Kenya - SCB

Full/Part Time: Full-Time

Regular/Temporary: Permanent

Job Purpose

Strategic alignment of overall business /functions needs to technology capabilities and systems.

Responsible for the technical tasks of all aspects of the IT operations within the GSSC and the Spokes countries.

Responsible for implementation of Group recommended IT standards and security policies.

To Administrate/operate Data Centre (for East ,Central and South Africa Region) Systems (ebbs, eOpal, eBranch System, SPARROW, Visa, IDS, OPICS, IDS, ADC, LOS, COLL etc.) in an efficient manner to ensure maximum availability of online services to the banks customers.

To produce reports correctly and timely and ensure critical reports are received by users within the time agreed in Service Level Agreement.

To ensure that all processing is done expeditiously.

Ensure Maintained of a healthy environment through strict compliance with AML and CRM standards, as defined by the Group and Local Regulatory Authorities.

Key Roles & Responsibilities

• Manage problem resolution and resumption of services within the shortest time possible.
• Ensure that all the changes to live system have been tested i.e. conduct an OAT after UAT has been completed.
• Ensure proper EOD/EOM procedures have been followed in Data Centre by maintaining checks through checklist.
• Maintain BCP procedures for I.T. on day to day and make routine updates.
• Ensure that all changes are included in checklists.
• Ensure that all problems relating to hardware/software and operation are documented logged and reported to the Data Centre Manager and to Serviceline.
• Ensure that UPS and Generator is fully tested as laid down.
• Ensure that adequate stock of auxiliary items to the computer equipment is maintained.
• To run all the systems in the Data Centre including ebbs, LOS, SPARROW, ADC, IDS, OPICS, COLL etc.
• To ensure all jobs are processed correctly as scheduled i.e. Start of Day, End of Day, Daily and Weekly Activities etc.
• Ensure all output is of good standard and all jobs are correctly processed and output is produced in accordance with the requirements.
• Ensure that housekeeping for all the systems is done strictly according to schedule and periodical-stripping schedules are complied with.
• Ensure that system security is upheld as per Security Guidelines and report any potential risks.
• Provide 1st Level Support to branches and other Core Banking System users.
• Get actively involved in DRP both in testing and also in event of a disaster.
• Ensure that backups of all systems are done as per laid down procedures and ensuring backup tapes are securely taken to offsite.
• Ensure the Implementation and monitoring of KYC & CRM measures is in line with Group and Regulatory requirements

Qualifications & Skills

Knowledge and Experience

• At least University Degree in computer related field or equivalent.
• Computer Operations experience especially System Administration.
• A good Technical Understanding of Computer hardware and Software and operations
• Knowledge of Banking, GSSC Functions, standard and procedures.
• Knowledge of System hardware, Software and other products.
• Knowledge of Communications hardware and Software equipment and network application.
• Knowledge of System commands and utilities.
• Hardware Support and administration ability.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion.

We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

How to apply

Search for this job at S&C Bank site i.e. www.standardchartered.com/careers/professional-hires/ or click here for full details and to apply online