TTCL Head of Quality Management

Head of Quality Management (Job reference - HQM/l0/13)

The Tanzania Telecommunications Company Limited (TTCL) was established by "The Tanzania Telecommunication Company Incorporation Act of 1993". The company came into operation on 1" January, 1994. TTCL has been established to develop and operate telecommunications service within and outside the Country. TTCL currently provides voice and data communication services to over 300,000 business and residential customers in Tanzania. The Company also provides network services to other licensed telecom operators. TTCL's aim is to remain the leading Fixed Network Operator in Tanzania. In order to achieve this goal, a strong focus has been placed on customer satisfaction by providing high quality and affordable services to customers.

TTCL is seeking to recruit dynamic, strategic, experienced and qualified Tanzanians with strong credentials to fill the positions in the Senior Management Team. Applications are therefore invited from suitably qualified Tanzanians for the following positions:

Position Summary:

 Reporting to the Chief Executive Officer, the incumbent will be responsible for enhancing quality management in the business of TTCL in areas of policies, processes, procedures, practices, standards and project management expertise.

Key responsibilities:

Monitoring and conducting cross functional policies. processes, procedures, practices and standards compliance audits and advises management as appropriate; Ensuring quality control systems and documentation are in place, updated, maintained and accessible to all stakeholders in the company;

Building quality and projects management capacity; conducting compliance checks in the company; identifying opportunities for improvement;

Ensuring existence of effective interfaces between departments for smooth implementation of business processes in the company including Information exchange matrix and project management portfolio;

Providing inputs to the TTCLS corporate planning processes and developing departmental functional plans that support realization of TTCL's corporate objectives; Monitoring and controlling costs and expenses and ensuring efficient usage, management and security of company's resources under the department;

Implementing and exercising delegated authorities and any other instructions and directives as may be issued by Executive Management from time to time.

Key qualifications, experience and competencies:

A University Degree in Quality Assurance, Business Management or its equivalent from a recognisedinstitution;

Postgraduate qualifications are an added advantage;      

A minimum of 10 years working experience dealing with quality and project management functions, at least five (5) of which should be a Senior Manager level;

Strong project management and coordination skills;

Sound understanding of business process design and implementation;

Excellent interpersonal, communication and reporting skills along with the ability to develop and sustain effective team;

A strong orientation towards results, with a proven record of performance.

Application Instructions:

If you believe you are the right candidate for this position, kindly submit your application in hard copy or soft with a detailed CV (including your e-mail and telephone contacts), photocopies of academic certificates and testimonials, and names of three referees with their full contact details. Kindly state the position you are applying for, quoting job reference number on both the application letter and envelope. Applications should be submitted to the address below not later than 5.00 pm local time on 11^thOctober 2013.

An attractive remuneration package as per the approved TTCL's salary structure commensurate with the responsibilities of the job will be availed to the right candidate.

The Director,

Executive Selection Division

Deloitte & Touché

10^th Floor PPF Tower

Cnr of Ohio Street & Garden Avenue

P.O.Box 1559

Dar-es salaam, Tanzania