RESERVATION AND TICKETING SALES AGENT (5 POST)

Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.

In order to keep our services at a higher level and meet our customers’ maximum satisfaction We wish to invite applications from suitably qualified candidates to fill in this challenging position.

POSITION: RESERVATION AND TICKETING SALES AGENT (5 POST)

REPORTS TO: INDOOR SALES SUPERVISOR

DUTY STATION: MWANZA - (2POSTS), MBEYA - (2POSTS) KILIMANJARO - ( 1 POST)

You will be reporting to Indoor Sales Supervisor - Precision Air Services Ltd Please take note of your responsibilities.

ROLE PURPOSE

To provide efficient and effective customer focused Passenger Ticket Sales & Reservation

KEY ACCOUNTABILITIES / RESPONSIBILITIES

• Make ticket reservations, confirmations, reconfirmations and seat selection for clients on PW flights in compliance with the carrier policies, procedures and customer expectations.

• To give fare quotes to all PW clients including group quotations and bookings.

• To ensure daily sales reports and sales dispatches are submitted in accordance to company procedures

• Give clients flight details and information

• Handle telephone & email enquiries as regards travel information.

• To protect and enhance revenue collection to meet carriers expectations

• To effectively communicate relevant aspects of customer service internally and externally to meet customer expectations

• Carries out all duties which may reasonably be requested and which are not includes in the job description

• Any other duties as may be assigned by your supervisor

KEY PERFORMANCE INDICATORS

• Meets the set passenger ticket sales targets

• 100% accuracy in fare quotation and collection of monies.

• Telephone answered within 3 rings

• Response to emails within working

COMPETENCIES

• Integrity

• Team player

• Proactive/ result oriented

• Pleasant & presentable

• Communication / interpersonal skills

• Resilient

• Self motivated

• Customer Service in Airline environment

KNOWLEDGE, SKILLS, EXPERIENCE

• IATA/UFTAA Foundation/consultants diploma

• Certification of O’ Secondary Education with three pass grades.

• Certificate in relevant computer application

• Experience in delivering service in demanding consumer environment

• Fluency in English and appropriate foreign languages is an added advantage

Closing Date:
Not later than 15th October 2013

Mode of Application:

If you feel you meet the above requirements please send your application and CV to the address below. Only short‐listed applicants will be contacted.

Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania
E‐mail:pwrecruit@precisionairtz.com