Complex Project Managers - MEA

The key thing in this role is Project Management encompassing the below.
Interacts with client to provide clarification, updates and handle escalations always focusing on customer satisfaction. Drives customer meetings and assigns requests. Responsible for working with delivery teams to ensure proper tasks get executed according to requirements and IBM time frame is met. Control the financial aspect of the requests to ensure proper hours have been booked timely and are within budget and understands business processes and procedures to ensure customer gets the deliverable with the highest possible quality.
Requires strong verbal and written communication skills, strong ownership, flexibility and judgement, excellent analytical and problem solving capabilities, focus on continuous improvement, ability to learn internal tools and systems to store and report project related information. Must excel in defect tracking and document management systems, and be able to communicate to team leads and management.

Primary Job Responsibilities:
Work with business process owners, tool and data architects, and management to deliver projects.
Simplify, extract and join data sources to provide data/views in support of strategic business management processes and decisions.
Gather requirements, understand the source systems, existing process, data purpose, make recommendations.
Ensure data integrity and quality of deliverables.
Understand a project plan and provide timely updates on the status of expected deliverables.
Ability to simultaneously manage and organize multiple projects.
Manage the scope, cost, schedule, scope, and contractual performance deliverables
Apply techniques for planning, tracking, change control, and risk management
Manage all project resources, including IBM, customer, and subcontractors
Establish an effective communication plan with the project team and the customer
Provide day-to-day direction to the project teams
Provide regular project status updates to the customer
Develop and maintain the project plan
Facilitate development of the application architecture, technology selection and detail application specifications
Manage and maintain development of the Accelerator Control Plan and Project Plan
Define and monitor risk and risk mitigation strategies
Monitor and assesses the quality of the deliverables
Facilitate development of reuse opportunities
Provide feedback on methodology improvement/customization and share new tools to enhance processes
Facilitate sharing best practices, with documentation of best practices and lessons learned

Experience
Project management
Accelerator Control Plan development
Customer relationship management

Required
Bachelor's Degree
At least 7 years experience in Project Management
English: Fluent
French: Fluent
Arabic: Fluent
Preferred
Master's Degree in Information Technology
At least 8 years experience in Project Management

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, genetics, disability, age, or veteran status.


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