Service Desk Analyst - FINCA International, Uganda

FINCA International, one of the world’s leading microfinance institutions, provides financial services to more than 725,000 clients through 21 wholly – owned and operated subsidiaries in Africa, Eurasia, Latin America and Greater Middle East. FINCA’s mission is to provide small loans of working capital to low-income families to help alleviate poverty. FINCA International is seeking to recruit dynamic, self motivated, result oriented professionals to fill the positions below to support the subsidiaries in Africa.  Service Desk Analyst The Service desk analyst will report to the Regional IS Manager. He / She will be part of the regional FINCA Services Africa team. Key Result Areas: To effectively contribute to managing Call, Incident, and Order to ITIL standards in order to resolve technical queries. To be multi skilled in providing support for any customers raising issues with IS, demonstrating the ability to learn technical concepts quickly To deliver world class customer service to colleagues in all Business areas of the FINCA Africa as agreed to be supported by Information services. To accept new business in by demonstrating knowledge sharing, best practice and ensuring the high quality of handover into Live support To ensure the accessibility of the FINCA Services IS organisation

Requirement: Bachelors' degree in Computer Science, or related fields ITIL Certification Advanced proficiency in Microsoft Access and Excel required. Knowledge of commercial or microfinance or other similar platform highly desired.

How to apply: Detailed job descripts can be accessed from the FINCA website www.finca.org . Applicants can submit online applications or deliver their documents which should include; an application letter and CV to FINCA International, Africa Regional Offices, Plot 11 Portal, Adam House Block B OR send by email to Africa.hub@finca.org by close of Business day 20th October 2012. FINCA is an Equal Opportunity Employer.