Maxcom Africa EMPLOYMENT OPPORTUNITIES

EMPLOYMENT OPPORTUNITIES
Advertisement Code No: MA/10/2016

Maxcom Africa Limited is an ICT Integration Company owned by native Tanzanians based in Dar es Salaam.  Maxcom is among companies vetted by the Commission of Science and Technology (COSTECH) and operates under the commissions ICT incubator (Dar Teknohama Business Incubator - DTBI).

Maxcom Africa Ltd vision is to facilitate the transformation of African economy from cash based to electronic wallet based economy and increasing access and use of financial transactions over wireless networks.

Maxcom Africa Limited provides and equal opportunity and fair treatment in employment regardless their race, colour, gender, religion, age or disability.

The company seeks to appoint dedicated, self motivated and highly organized and qualified candidates for different positions in Zanzibar.

1. REGIONAL SALES REPRESENTATIVES  ( 1 Post)

Job Purpose: Serves as Maxcom representatives by selling Maxcom products and services and meeting customer needs.

Responsibilities
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily reports, weekly work plans, and monthly and annual Regional analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.

Requirements
• Bachelor Degree in Marketing or Business administration.
• At least two years experience in marketing and distribution in recognized companies.
• Customer Service knowledge, Regional Sales Management, Product Knowledge, Presentation Skills
• Excellent verbal & written communication skills in English and Kiswahili.
• Computer literate with knowledge of all Microsoft Office Applications and report writing.

2. CUSTOMER SERVICE MANAGER  ( 1 Post)
Job Purpose: Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives on timely manner.

Responsibilities
• Develop and implement customer service policies and procedures.
• Define and communicate customer service standards.
• Review and assess customer service contracts and maintenance of agreed customer service levels and standards.
• Direct the daily operations of the customer service team.
• Plan, prioritize and delegate work tasks to ensure proper functioning of customer service team.
• Ensure the necessary resources and tools are available for quality customer service delivery.
• Review customer complaints and track customer complaint resolution.
• Handle complex and escalated customer service issues.
• Monitor accuracy of reporting and data base information and analyze relevant data to determine customer service outputs.
• Identify and implement strategies to improve quality of service, productivity and profitability
• Liaise with company management to support and implement growth strategies.
• Co-ordinate and manage customer service projects and initiatives and ensure budget requirements are met.
• Evaluate staff performance and identify and address staff training and coaching needs.

Requirements
• Bachelor Degree in Marketing or Business administration or any other relevant bachelor's degree
• At least two years experience in customer service in a recognized companies.
• Supervisory knowledge and experience.
• In-depth knowledge of customer service principles and practices
• Product knowledge
• Problem analysis and problem-solving techniques.
• Planning, organizing and  presentation skills
• Excellent verbal & written communication skills in English and Kiswahili.
• Computer literate with knowledge of all Microsoft Office Applications and report writing


3. CUSTOMER SERVICE AGENT ( 2 Post)

Job Purpose: Resolve customer complaints via phone, email, mail, or social media and handling customers in an appropriate manner ensures customers remain satisfied.

Responsibilities
• Receive calls from customers and solve every problem emerge from them.
• Question customers in a professional manner in order to understand what problem/information he/she is requesting.
• Responsible to document all calls with regards to customers inquires accurately using Call Tracking System.
• Monitor all calls from Call Tracking for responses/feedback from administrative/ technical team so call returns are done in a timely fashion.
• Follow-ups with customers within a 24-hours period in regards to the initial phone call.
• Knowledge of all Maxmalipo products and how these services are obtained or used.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

Requirements
• Diploma or Certificate in Customer Care, Customer Relation, Business administration/ Marketing  or any other relevant bachelor's degree
• At least two years experience in customer service in a recognized companies.
• In-depth knowledge of customer service principles and practices.
• Product knowledge
• Problem analysis and problem-solving techniques.
• Ability to focus attention on customer needs, remaining calm and courteous at all times.
• Excellent oral, written and telephone skills.
• Strong interpersonal skills.
• Ability to learn and retain product specific information.
• Computer literate with knowledge of word processing applications and Excel spreadsheets.

4. POS TECHNICIAN ( 1 Post)

Job Purpose: Support services stakeholders so as ensure no downtime in service by making sure all the POS are working properly.

Responsibilities
• Maintenance and service of fault POS by using electronic, hand, power, and pneumatic tools.
• Installs components, units and printed circuit boards following specifications.
• Customizes units and makes adjustments or repairs according to written specifications.
• Inspects and tests all assemblies prior to customer use.
• Records serial numbers for all modified parts.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustment.
• Refer unresolved customer grievances to designated departments for further investigation.

Requirements
• Degree or Diploma in Electronics or other relater qualification from a reputable Institution.
• At least two years experience as Electronics Technician in a recognized companies with excellent soldering skills.
• Product knowledge and Problem analysis techniques.
• Self motivated  and  capable of working independently as well as in group settings
• Strong interpersonal skills and highly responsible & reliable person.
• Ability to learn and retain product specific information.
• Knowledge of customer service principles and practices.
• Have solid computer & typing skills and be able to use Microsoft Windows, Internet Explorer, Excel, & Word
• Well organized and able to multi-task
• Have good verbal and written communications skills
• Be able to read and understand technical drawings, datasheets, and written work instructions

5. SALES FREELANCER (6 Post)

Job Purpose: Support Maxcom products and services through Maxcom’s defined tools.

Responsibilities
• Sales of Point of Sales (POS) as per monthly target.
• Updating Maxmalipo agent’s database.
• Collect details of Agents and their POS uses by using data tools
• Distribution of promotion materials in respective streets and ensures usage is made accordingly.
• Sales of Electronics Fiscal Devices (EFD) AS PER monthly target.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Resolves customer complaints on time.
• Customer visitation in the market.

Requirements
• Diploma or Certificate in Marketing, Business administration or any related qualification.
• At least two years experience in marketing, sales, distribution and promotion in recognized companies.
• Customer Service knowledge and interpersonal skills.
• Excellent verbal & written communication skills in English and Kiswahili.
• Computer literate with knowledge of all Microsoft Office Applications and report writing.

HOW TO APPLY:
Interest candidates must attach the following:
(1) Application letter.
(2) Current Curriculum Vitae with three referees include from your previous employer.
(3) Specify the position in the email subject line.
(4) Send only application letter and CV (Do not attach academic certificates).

NOTE: Uncompleted application will not be considered. Only qualified candidates will be contacted.

Applicants are invited to submit their application letters and resumes via email only to:  apply@maxcomafrica.com


CLOSING DATE FOR THESE POSITIONS IS: October 12th, 2016.