Customer Support (6 POST).

DART Agency was established to facilitate the provision of quality and rapid mass transport system for the residents of Dar es Salaam with the use of high capacity buses traveling on exclusive lanes. The Agency will have the role of planning and coordinating the provision of transportation infrastructure and will oversee the operations of the system. In this regard, the DART will promote public private partnerships in the provision of the public transport services. It will involve private sector managing funds (financial institutions). Furthermore, the system will offer investment opportunities far the construction of bus terminals and depots that are envisioned to serve also as business centers. In addition to that DART Agency will also ensure there exists proper traffic management so as to improve mobility within the City and promote effective utilization of public spaces along the corridor for a healthier and livable City. Earlier last year, the Government through DART Agency signed an Interim Service Procurement contract with

UDA-RT specifically to provide commuter services on Kimara- Kivukoni route with Magomeni - Morocco and Kariakoo-Fire feeder route. The Interim Service operations are expected to commence soon.

With that understanding, DART Agency is now advertising the following posts to be filled with highly qualified professional Tanzanians on their relevant fields as follows:

5. Customer Support (6 POST).

DUTIES AND RESPONSIBILITIES
• To handle incoming request from customers end ensure that issues are resolved both promptly and thoroughly
• To thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customers where applicable to prevent accidents.
• Troubleshoot customer issues over the phone.
• Responsible for compiling and generating reports related to customer service complaints and opinions.

ACADEMIC QUALIFICATIONS AND EXPERIENCE
• Degree in Education, Marketing, Business administration, Public Relations and any other relevant qualifications.
• Self-control and good communication skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Pleasant, Patient and friendly attitude.
• Strong detail orientation and communication
• Listening skills
• Has ability to handle complaints and unpleasant customers.

All applicants must be Citizens of Tanzania, not above 45 years old, however, one should observe the age limit for each position where indicated.
Applicants must attach an up-to-date Curriculum Vitae (CV) with reliable contact, postal address, e-mail, telephone numbers and two referees,
Applicants should apply on the strength of the information given in this advertisement,
Applicants must attach their relevant certified copies of academic certificates:
Postgraduate/Degree/ Advanced Diploma/ Diploma/Certificates and transcripts, Form IV and Form VI National Examination Certificates. Computer Certificates.
Professional certificates from recognized boards.
One recent passport size photo and birth certificate.
Form IV and form VI results slips are strictly not accepted.
Applicants for entry levels currently employed in the Public Service should not apply, they have to adhere to Government Circular Na. CAe.
45/257/01 /D/140 dated 30th November, 2010.
Certificates from foreign examination bodies for ordinary or advanced level education should be certified by The National Examination
Council of Tanzania (NECTA).
Certificates from foreign Universities should be verified by The Tanzania Commission for
Universities (TCU)
Applicants should not be convicted by any criminal offences in any court of law in Tanzania or elsewhere
Application letters should be written in English.
-Applicants who have retired from the Public Service for whatever reason should not apply.
Applicants who are employed by any organization should channel their applications through their employers.
Applicants who are employees should channel their applications through their employers.
Only short listed candidates will be informed on a date for interview.
Applications should be sent through post office.

Tenure, Salaries and Remunerations:
Attractive package will be offered to successful candidate in line with the current Government pay scales.
The above advertised positions are based on contract terms and renewable depending on competence and work performance.

APPLICATION INSTRUCTIONS:

NOTE: All applications should be sealed and addressed to:
The Chief Executive Officer,
DART Agency,
11 Floor, Ubungo Plaza,
P. O. Box 724, OAR ES SALAAM.
E-mail: info@dart.go.tz

Closing date will be 14 days after initial advertisement date and applications received after the deadline will not be considered.