Monsanto Customer Operations Specialist

Customer Operations Specialist-00DRR

Description

 

Responsibility for a group of accounts in the specific region assigned

Deep knowledge of the customer and accounts

Order receive from customers and sales team

Receive and do customer calls

 

Order Processing

Execute the order entry and order follow up.

Follow up products availability and allocation review

Communicate immediately possible mistakes or problems with products or allocations to the Logistics or Allocations team

Suggest to customer hybrid changes because of lack of product. Technical product knowledge is needed.

Execute returns process

 

Credit Processes:

COR must have close contact with the credit analyst assigned and have full understanding of customer situation.

Responsible for keeping the communication among all people involved.

 

Logistics Process:

Help Transportation Planners to optimize their transportation efficiency in case of consolidation.  However, go through the right organization to help them understand particular needs of customers.  The logistics plans or bookings are not part of the responsibility. Reconciliation Process

 

Reconciliation Process

Annual entry of rebate programs in SAP.

Perform reconciliation process for his/hers accounts related to statements, orders, shipments, price changes, etc

Request Credit Department help / advice when needed..

Review pricing, terms and conditions before releasing the orders for shipment.

Good control and knowledge of marketing and sales programs.

Processing and issue credit notes.

Strict execution of operational/commercial action plans associated with the customer assigned

Absolute control and knowledge of all processes and documentation

Anticipate and detect abnormal issues that could affect to our customers. 

The majority of CS Reps will be in this category. 

Team Key player:

Ensure that the right communication channels and flows are used to provide a fluent interaction between the network internal and external.

Taking care of any urgent matter that can be solved with simple actions in order to avoid shipment delays.

 

Team Key player:

• Ensure that he/she is using the right communication channels to provide a fluent interaction between the DC and the office;
• Taking care of any urgent matter that can be solved with simple actions in order to avoid shipment delays.
• Fill in issue log file to address the different issues that can be improved.

Analyse monthly and quarterly KPIs for the function. Contribute to the definition of corrective actions if needed.

Qualifications

 

Desirable: Knowledge of the Agriculture Sector and customer service operating systems. Competent user of Microsoft EXCEL essential.

Knowledge of the Agricultural Industry would be of benefit (but not essential), Previous experience in Customer Services or Customer-focused activities desirable. Previous experience of Sales Order Processing Systems essential. SAP experience highly desirable. Good numeracy and literacy skills required, Advanced English Language both verbal and written essential.

Minimum 3 years experience in associated area

Degree level qualification in related subject preferred. Technical or Business Administration

Apply|