Customer Services Officers , AKIBA Commercial Bank PLC

AKIBA Commercial Bank PLC, a leading bank in micro finance; is currently recruiting suitably qualified Tanzanians to join its workforce in the following positions

The position reports to the Supervisor, Customer Service, and carry out the following roles:-

Providing quality service to Customers and managing Customer expectations.

Responsible for managing potential risks. Receiving and responding to customer queries

Ensuring that standard rules, procedures and regulations of Bank are followed.

Issuing balance statements and advise customers accordingly Maintaining and updating customers' files

Ensuring cleanliness and order in the banking hall Responsible for fixed deposit account

Responsible cash withdrawal and deposits to and from BOT/other Branches.

Responsible for Fund transfer to BOT in respect of Tanzania Revenue Authority

Performing other duties as directed by the Superior

Qualification and Experience

University Degree/ Advanced Diploma majoring in accounting/ Banking/ Business Administration or its equivalent.

A minimum of upper second class.

At least one year experience in Customer Services activities is an added advantage.

Must have scored Division Two or above in '0' level secondary examinations and 'A' level secondary examinations.

Passes in Mathematics at '0' level and 'A' level is a must.

General Terms and Conditions of Services

The above positions carry competitive pay and benefit packages commensurate with a successful candidate's academic and professional qualifications.

ACB is an equal opportunity employer.

Reliable reference is a must.

Application Instructions:

Note. Application letters MUST be hand written.

Interested Candidates should write to the undersigned before Friday 24 May, 2013, enclosing the following:-

A comprehensive Curriculum Vitae (CV)

Copies of relevant certificates and exams results transcripts as appropriate.

Candidate's day contact address, including mobile phone numbers

Contact addresses of three professional and/or academic related referees.

The Head of Human Resources,

AKIBA Commercial Bank PLC,

Amant Place (3RD Floor),

P.O BOX 669,

Dar es Salaam.

Only successful applicants will be responded to.