Desktop Support / Infrastructure Analyst

Key Responsibilities

• Provide desktop support to users within the Nairobi office and various field locations, in cooperation with the Global Service desk.
• Analyze system logs and identify potential issues with computer systems.
• Perform routine audits of systems and software.
• Apply operating system updates, patches, configuration changes and system performance tuning.
• Install and configure new hardware and software.
• Manage data security.
• Document the configuration of the system.
• Develop, implement, test, operate and maintain the infrastructure that includes servers, routers, switches, networks, communication systems and storage areas.
• Develop cost estimates and make recommendations for system development and upgrades to existing systems.
• Manage backups on a daily basis using Symantec Backup Exec.
• Manage all field IT and communication systems and ensuring the suitable systems are installed and maintained.
• Liaise with and manage third party service providers, such as the ISP and Hardware/Service providers.

Qualification and Experience

• Microsoft MSCA or 3rd level IT qualification, degree in IT or MIS will be an added advantage.
• A minimum of 2 years experience working with Windows desktops and servers i.e Windows 2000/XP/2003, Microsoft Office suite, Windows servers (configuring, fixing, building).
• Demonstrate the ability to work within a team.
• Ability to provide end user support on Helpdesk/Servicedesk.
• Sound understanding of the application of Service Management/ITIL (or equivalent) as a methodology to achieve efficient and effective IT operations.
• Experience of producing technical documentation.
• Ability to work on own initiative.
• Working knowledge of Microsoft Server 2003/2008, Active Directory and Group policy’ and Symantec backup software.
• Demonstrate good communication skills.
• Committed to providing excellent service to Business Systems’ customers.

Your application must include a covering letter highlighting relevant experience and key achievements, a detailed CV, a daytime phone contact, valid email address, and the names and telephone contacts of three professional referees to:

Adept Systems
Management Consultants
Off Muthithi Road, along Tausi Court, 3rd Floor
P O Box 6416, Nairobi, GPO 00100
E-mail: recruit@adeptsystems.co.ke

Closing date: Friday 26th August 2011

Only shortlisted candidates will be contacted