Process Compliance Team Leader

An important role supporting compliance to policy, process and procedures rolled-out. The role will enable, monitor and support Audit observations and be the interface for GTM with auditors. The role will lead effective roll-out and governance of policy and processes for the function.
  • Create interface & co-ordination to ensure compliance to policies, process and procedures for the OPCO.
  • Constantly engage with the Commercial, Regulatory, S&D, IT & Finance at Group and OpCo’s to align the processes and closure of all open issues.
  • Align with regulatory teams for all key QoS KPI’s for GTM, ensuring compliance levels are tracked and measured.
  • Ensure that the cross functions including IT infrastructure and platforms are equipped and ready for the delivery of the KPI’s
  • Ensure effective process design with complete Route Course Analysis and action plan for breaches and submission to the
  • regulator
  • Implement and Lead Compliance, Audits and learning sharing for GTM Policies and Processes
  • Ensuring effective implementation of Adherence to Regulatory QoS standards and requirements
  • Effective engagement with the Internal Audit group team to define the audit and pain areas.
  • Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
  • Effective implementation of the learning’s tracker and close looping for the OPCO

Desired Skills and Experience

Educational Level
Must have: University degree in any field
  • IT Literacy
  • Must have: 3 - 5 years of experience preferably in Telecom (Commercial)
  • Experience of Audit, sales and customer experience roles will be preferred.
  • Exposure to technology, process reengineering and handling decentralized operations is desirable
  • Business awareness
  • Strong analytical skills and problem solving skills
  • Excellent planning skills
  • High personal standards and goal oriented
  • Excellent interpersonal skills
  • Excellent and effective communication skills, both orally and in writing
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