Dar es Salaam Water and Sewerage Authority (DAWASA) was established under the DAWASA Act No. 20 of 2001 with an overall responsibility of supplying Water and Sewerage Services to Dar es Salaam, Kibaha and Bagamoyo and along the two transmission mains i.e from Upper Ruvu and Lower Ruvu to Dar es Salaam. Management of DAWASA endeavours to fill positions that fall vacant in order to Support its activities related to the augmentation of water supply, improvement of water sources and sewerage services so as to attain the vision, mission and overall objective of the Authority. The vacancies that need to be filled are as follows:-
This is a key position and it is expected that the incumbent will effective portray a proper image of the Authority. The Receptionist will also have the role of ensuring good customer services and prompt service to both internal and external customers at the front desk, and will report to the Administrative Officer on day to day activities.
Duties and Responsibilities:
a) As the first point of foremost contact with customers, endeavours to receive and direct visitors in a good manner and directs them to appropriate officers/offices.
b)To answer telephone enquires in an efficient, friendly and professional manner, relaying telephone, and fax messages.
c) Keeps detailed and updated records of calls made through the switchboards including monitoring of the telephone bills to correspond with switchboard
usage and budget.
d)To receive and direct telephone and fax messages
e)To receive mails, register and submit the same to the registry
f) Operates the telephone switchboard and ensures that the switchboard functions at all times and reports promptly on all the telephone defects.
g) Maintain a high professional and ethical profile in an endeavour to portray the positive image of DAWASA in accordance with the Authority standards and core
values.
Qualifications:
a) Possession of ordinary/advanced level secondary school certificate with passes in Kiswahili and English languages.
b) Possession of certificate in Customer Care 4r Front Office management from a recognized institution.
c) Possession of basic knowledge of computers including Microsoft office.
d)Fluency in English, French and Kiswahili.
Experience:
Working experience in reputable organization of not less than two (2) years in relevant field.
Personal Attributes:
Self motivated, team player, interpersonal skills, integrity, result oriented. Remuneration:
All positions carry very competitive remuneration commensurate with required competency experience and qualifications, in line with DAWASA salary structure.
This is a key position and it is expected that the incumbent will effective portray a proper image of the Authority. The Receptionist will also have the role of ensuring good customer services and prompt service to both internal and external customers at the front desk, and will report to the Administrative Officer on day to day activities.
Duties and Responsibilities:
a) As the first point of foremost contact with customers, endeavours to receive and direct visitors in a good manner and directs them to appropriate officers/offices.
b)To answer telephone enquires in an efficient, friendly and professional manner, relaying telephone, and fax messages.
c) Keeps detailed and updated records of calls made through the switchboards including monitoring of the telephone bills to correspond with switchboard
usage and budget.
d)To receive and direct telephone and fax messages
e)To receive mails, register and submit the same to the registry
f) Operates the telephone switchboard and ensures that the switchboard functions at all times and reports promptly on all the telephone defects.
g) Maintain a high professional and ethical profile in an endeavour to portray the positive image of DAWASA in accordance with the Authority standards and core
values.
Qualifications:
a) Possession of ordinary/advanced level secondary school certificate with passes in Kiswahili and English languages.
b) Possession of certificate in Customer Care 4r Front Office management from a recognized institution.
c) Possession of basic knowledge of computers including Microsoft office.
d)Fluency in English, French and Kiswahili.
Experience:
Working experience in reputable organization of not less than two (2) years in relevant field.
Personal Attributes:
Self motivated, team player, interpersonal skills, integrity, result oriented. Remuneration:
All positions carry very competitive remuneration commensurate with required competency experience and qualifications, in line with DAWASA salary structure.
APPLICATION INSTRUCTIONS:
Only candidates with the above qualifications are e'.1couraged to apply, submitting application letters together with detailed CV including contact details (telephone number, box number, email addresses) as well as certified copies of relevant certificates, names of two referees and testimonials; so as to reach the undersigned not more than two weeks from the first date of appearance of this advertisement.
N.B:
1) All envelopes should be clearly marked the title of the position applied.
3)DAWASA is an equal opportunity employer all candidates are encouraged to apply without any discrimination.
CHIEF EXECUTIVE OFFICER
DAR ES SALAAM WATER SUPPLY & SEWERAGE AUTHORITY
P.O. BOX 1573,
DAR ES SALAAM.
N.B:
1) All envelopes should be clearly marked the title of the position applied.
3)DAWASA is an equal opportunity employer all candidates are encouraged to apply without any discrimination.
CHIEF EXECUTIVE OFFICER
DAR ES SALAAM WATER SUPPLY & SEWERAGE AUTHORITY
P.O. BOX 1573,
DAR ES SALAAM.
RECEPTIONIST
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