ROLE PURPOSE
- To manage the country demand planning in order to achieve the target Customer Service Level at the appropriate cost
- To provide a single coordination point of contact for CRO, Demand Management, Supply Planning and Order Management and Distributors
ACCOUNTABILITIES:
- Manage and ensure aggregated Demand and Replenishment plans for Crop Protection and Seeds business as part of the monthly planning cycle, in the relevant tools and communicate country requirements to Region and Global Supply functions
- Data handling using SPS/APO as a planning tool: ensure all changes in product range are correctly reflected to allow efficient demand planning
- Ensure that forecast is visible as early as possible. Monitor phase-out products and ensure forecast is reflected correctly
- Works closely with distributors, Basel funtions and planners to ensure on time deliveries and no stock outs of key products
- To use market information to negotiate better supply dates and to minimize stock out or arrival delays
- Ensure that orders and letter of credit are notified in time according to the planning
- Ensure that all documents prepared to obtain the “import authorization” and documents needed for clearing the goods are in accordance with the local regulation and ask for corrections if necessary
- Ensure key inputs into Best View forecast are done and that any arising problems are communicated immediately with suggestions for improvement
- Review the Best View forecast and events and market opportunities on a monthly basis
- Prepare, present the data for the monthly SOP meeting and inform Key Channel Partner on any supply issue
- Monitor and report in the SOP meeting any hard or soft lost sales
- Prepare and introduce complaints in the system and ask for feedback if needed
- Monitor monthly the stocks at the distributor’s level and inform Key Channel Partner
Desired Skills and Experience
KNOWLEDGE SKILLS & EXPERIENCE
- Good knowledge of Demand Planning and Order Management processes and AgroKlik, SPS, APO tools
- Organization skills
- Communication skills
- Good knowledge of English and Swahili
Behaviors Critical for the role
- Efficiency, motivation, discretion, fastness, work efficiently under stress situation
- Goal oriented, committed to achieve the targets
- Strong customer orientation and team working
- Process oriented
Key interaction /Relation
Internal
- Key Channel Partner
- Order Management
- Regional/Global Supply Planning functions
- Finances Department
External
- Distributors
CRITICAL SUCCESS FACTORS AND KEY CHALLENGES
Short term (1-2 years)
- Work closely with the Distributors and Supply Chain to ensure that production and sales forecast are aligned to deliver the business plan
- Full knowledge and use of SPS, WebFet and WebBus.
- Ensure implementation and train the distributors to use Agroclick
- Provide accurate forecast reflecting the best view
- On Time delivery for minimum 80% of planned orders
- Accurate data presented on monthly SOP meeting
Midterm (3-5 years)
- Full knowledge and use of sophisticated tools : SAP
- On Time delivery for minimum 90% of planned orders
Demand Planner & Customer Liaison , Syngenta - Tanzania
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