SME RAN & Transmission Ericsson - Kenya

Purpose
The SME (2G & 3G RAN), sitting at HQ Nairobi is part of central MSIP OA
organisation is the main interface for technical guidance and support as well
as driver for technical problem resolution in the Ericsson MS opco-s. This
position also interfaces with Airtel’s central organisation for alignment on
technical requirements.

The SME (2G & 3G RAN) is additionally managing escalations in the region,
and, when incidents are escalated by local Opco to central teams will form the
main Customer facing interface for management communication.

Responsibilities
The (2G & 3G RAN) is responsible, but not limited to:
1 Providing technical support to all Ericsson MS opco-s
2 Drive long duration emergency events
3 Analyse major incidences in the network and create plan to eradicate
those
4 Sharing best practices across all opco-s
5 Technical review of GSC functions
6 Technical review with Airtel’s Central organisation and align
7 Ensure good RCA is in place and overall quality of CSR Answers raised to
Customer Support
8 Problem management
9 New feature/node implementation coordination
10 On-site support in critical cases
11 Significantly contribute in governance meetings
12 Customer Satisfaction Index is at stretch level

Authorities
The (2G & 3G RAN) shall have the Authority to deliver the above
responsibilities as represented by his or her position within the operations
organization. The exact Authorities shall be defined in the individual
assignment level.

Reports To
Head of Operation Assurance, MSIP Airtel Africa.

Interfaces
 Airtel Central Organisation (and other customer delivery
representatives)
 MS-COO Africa
 Head of Operation Assurance
 Regional MS-COO and OA Heads
 Managed Capacity and Project teams
 GNOC, GPOC and other Global Remote Delivery units
 Customer Support organisation
 Global Support (Tier 2 > PLM/PDU/Design)
 Network Security Organisations, both in Airtel and Ericsson
 Process Manager

Desired Skills & Experience

Required Education and Experience

 University degree in Electrical/Electronic Engineering, Telecommunication or equivalent experience in a related discipline

 Having at least 5 years’ experience on network operations, planning or engineering

 At least 3 years of experience from Customer Services within the Telecom industry

 Demonstrated ability to deliver results successfully under short time pressures and resource availability

 Good knowledge of MSTOP, processes and governance

 Good presentation skills

 Strong Customer negotiation skills and ability to influence outcome

Technical Skills

 At least 5-6 years’ experience, with in-depth troubleshooting skills on Ericsson RAN and WRAN nodes (RNC, RBS, RXI)

 Ability to independently deal with complicated technical issues and problems

 In-depth SW and HW troubleshooting skills on the CPP nodes, namely RNC, RBS and RXI

 In-depth SW and HW troubleshooting skills on the RAN nodes, namely RBs, AXE BSC

 Transmission product knowledge is beneficial

 In-depth SW and HW troubleshooting skills on WRAN technology

 Ability to trace and modify software to localize the faults

 In-depth understanding of the STS functionality of the RAN nodes and ability to troubleshoot performance related issues across various nodes

 Experience in Installation, Implementation, Commissioning and Testing of Ericsson BSC and RBS and highly developed HW and SW troubleshooting skills on Ericsson GRAN nodes is beneficial

 Knowledge on various technologies supported by Ericsson. (E.g. UMTS, GPRS, EDGE, WCDMA, GSM etc)

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Company Description

A connected world is just the beginning.

Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.

We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it.

It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.
The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.

• You find us in 180 countries
• We are more than 100,000 employees
• We have more than 30,000 patents
• 40% of mobile calls are made through our systems
• More than 2 billion people globally use our networks