SME - Core Operations & Roaming Ericsson - Kenya
Purpose
The SME (CORE), sitting at HQ Nairobi is part of central MSIP OA
organisation is the main interface for technical guidance and support as well
as driver for technical problem resolution in the Ericsson MS opco-s. This
position also interfaces with Airtel’s central organisation for alignment on
technical requirements.
The SME (CORE), sitting at HQ Nairobi is part of central MSIP OA
organisation is the main interface for technical guidance and support as well
as driver for technical problem resolution in the Ericsson MS opco-s. This
position also interfaces with Airtel’s central organisation for alignment on
technical requirements.
The SME (CORE) is additionally managing escalations in the region, and,
when incidents are escalated by local Opco to central teams will form the
main Customer facing interface for management communication.
Responsibilities
The SME (CORE) is responsible, but not limited to:
1 Providing technical support to all Ericsson MS opco-s
2 Drive long duration emergency events
3 Analyse major incidences in the network and create plan to eradicate
those
4 Sharing best practices across all opco-s
5 Technical review of GSC functions
6 Technical review with Airtel’s Central organisation and align
7 Ensure good RCA is in place and overall quality of CSR Answers raised to
Customer Support
8 Problem management
9 New feature/node implementation coordination
10 On-site support in critical cases
11 Significantly contribute in governance meetings
12 Customer Satisfaction Index is at stretch level
Authorities
The SME (CORE) shall have the Authority to deliver the above responsibilities
as represented by his or her position within the operations organization. The
exact Authorities shall be defined in the individual assignment level.
The SME (CORE) shall have the Authority to deliver the above responsibilities
as represented by his or her position within the operations organization. The
exact Authorities shall be defined in the individual assignment level.
Reports To
Head of Operation Assurance, MSIP Airtel Africa.
Head of Operation Assurance, MSIP Airtel Africa.
Interfaces
Airtel Central Organisation (and other customer delivery
representatives)
MS-COO Africa
Head of Operation Assurance
Regional MS-COO and OA Heads
Managed Capacity and Project teams
GNOC, GPOC and other Global Remote Delivery units
Customer Support organisation
Global Support (Tier 2 > PLM/PDU/Design)
Network Security Organisations, both in Airtel and Ericsson
Process Manager
Desired Skills & Experience
Required Education and Experience
University degree in Electrical/Electronic Engineering,
Telecommunication or equivalent experience in a related discipline
Having at least 5 years’ experience on network operations, planning or
engineering
At least 3 years of experience from Customer Services within the
Telecom industry
Demonstrated ability to deliver results successfully under short time
pressures and resource availability
Good knowledge of MSTOP, processes and governance
Good presentation skills
Strong Customer negotiation skills and ability to influence outcome
University degree in Electrical/Electronic Engineering,
Telecommunication or equivalent experience in a related discipline
Having at least 5 years’ experience on network operations, planning or
engineering
At least 3 years of experience from Customer Services within the
Telecom industry
Demonstrated ability to deliver results successfully under short time
pressures and resource availability
Good knowledge of MSTOP, processes and governance
Good presentation skills
Strong Customer negotiation skills and ability to influence outcome
Technical Skills
Proven experience, with in-depth troubleshooting skills on Ericsson
Core nodes (MSS, MSC, BSC, MGW, APG40/43) and incl. BC
architecture
Ability to independently deal with complicated technical issues and
problems
In-depth SW and HW troubleshooting skills on MSS product
In-depth SW and HW troubleshooting skills on CPP CORE nodes
In-depth SW and HW troubleshooting skills on APG40/43 nodes
Ability to trace and modify software to localize the faults
Highly developed knowledge of SIGTRAN implementation and
troubleshooting
Highly developed troubleshooting skills on APG40 and APG43
In-depth understanding of the STS functionality of the CORE nodes
and ability to troubleshoot performance related issues across various
nodes
Good technical understanding of Roaming between Operators
Preferred candidate to have experience in Installation, Implementation,
Commissioning and Testing of MSC, MSS, BSC, HLR and APG
Knowledge on various technologies supported by Ericsson. (E.g.
UMTS, GPRS, EDGE, WCDMA, GSM etc)
Company Description
A connected world is just the beginning.
Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.
We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it.
It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.
The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.
• You find us in 180 countries
• We are more than 100,000 employees
• We have more than 30,000 patents
• 40% of mobile calls are made through our systems
• More than 2 billion people globally use our networks
Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.
We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it.
It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.
The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.
• You find us in 180 countries
• We are more than 100,000 employees
• We have more than 30,000 patents
• 40% of mobile calls are made through our systems
• More than 2 billion people globally use our networks
SME - Core Operations & Roaming Ericsson - Kenya
Reviewed by Unknown
on
11:18:00 AM
Rating: 5