Phone: +255 776 529 877
Area: Zanzibar
Application Deadline: Dec 28, 2012
Area: Zanzibar
Application Deadline: Dec 28, 2012
Position Description:
·Deliver excellent customer service, at all times
·Assist in keeping the hotel reception area clean and tidy, at all times
·Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
·Administer all reservations, cancellations and no-shows, in line with company policy
·Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
·Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
·Conduct regular security checks throughout the day and report any security issues to line manager
·Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
·Provide reports, as required, for housekeepers and management
·Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
·Maintain personal knowledge by completing in-house training
·Always adhere to all company policies and procedures and licensing laws
·Be involved and contribute at team meetings
·Carry out instructions given by the management team and head office
·Checking guests out, preparing bills and taking payment and handling foreign exchange
Qualifications
·The ability to manage in a diverse environment with focus on client and customer services
·Ability to communicate effectively with clients, senior management, and support staff
·Ability to respond effectively to changing demands
Experience: A minimum of two years’ experience in hotel or hospitality industry required.
Education: Ideal candidates will possess a certificate, diploma or bachelor's degree in hospitality services, foods and nutrition, business administration or other related field.
Core competencies: Excellent communication, computer skills, immaculately dressed and professional at all times.
Application Instructions:
Application Instructions:
The application should include:
-A one page cover letter indicating why the applicant is interested in the advertised position.
-A complete Curriculum Vitae
-Academic certificates
-The contact details of two referees, possibly one from an academic tutor and one from a current/previous employer. Suitably qualified candidates are invited to forward their application as soon as possible
Reservation - Hotel (Female) Zanzibar Grand Palace Hotel
Reviewed by Unknown
on
11:47:00 AM
Rating: