4. Manager, Alternative Channels
Reports: Chief, Manager, Alternative Channels & Business Systems Division, Business Technology Division
Role: Responsible for the management and growth of all Alternative Channels and ensure provision of full time availability services to meet customer needs.
Key Result Areas
1 To ensure full availability (24/7) of the Postilion System and e-Channels including ATMs, POS, PC Banking, Internet Banking, Western Union and Mobile Money Banking in line with ICT policy , procedures and Banks Strategic Plan.
2 To facilitate customer focused initiatives for ATMs, POS, PC Banking, Internet Banking, Western Union and Mobile Money Banking in line with Operations strategy.
3 To liaise with all internal Service Delivery Di¬visions of the Bank in tracking and responding to customer queries / complaints to ensure smooth operations of the Postilion System and the e-Channels in line with ICT policy and procedures.
4 To manage relationship with vendors for technology solutions related to Postilion System and e-Channels in line with the SLA between the Bank and the Vendors.
5 To Manage and mitigate risks related to technology solutions for the Postilion System and e-Channels in line with Banks ICT Policy, Regulations and Risks guidelines
6 To Review and document the application of the Software Releases/updates for e-Channels in line with the ICT Policy and Vendor specifications.
7 To ensure that periodic Backups are taken and documented, plan and supervise the annual DR Testing of the E-Banking Systems.
8 Develop and document standard procedures for monitoring performance of the E-Banking Systems in line with ICT Policy and procedures.
9 Prepare and coordinate the Preventive Maintenance Schedules line with manufacturer’s guide¬lines and ICT Policy and guidelines.
Salary: - USD/month
How to apply:
Applications:
Interested persons should visit our website for more details. Persons who fully meet the required specifi-cations are invited to apply;
a. Downloading an application form for employ-ment from www.centenarybank.co.ug
b. Fill it and enclose an application letter, Cur¬riculum Vitae (CV), three referee and applicable Academic Documents.
c. Submit the application not later than one week from the date of the advertisement to:
The General Manager, Human Resources Centenary Rural Development Bank Plot 16, Namirembe Road P. O. Box 1892. KAMPALA
Only shortlisted candidates will be contacted.
Manager, Alternative Channels Centenary Bank
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