Network Operations Engineer Inveneo San Francisco

Position Summary:

Inveneo is seeking a Network Operations Engineer who will help us stand up NOCs (network operations centers) to monitor and support telecommunications networks in the rural and developing world. We’re definitely not looking for a router jockey. This is a unique opportunity for a person with significant network support operations experience to shape how Inveneo supports its networks, and to play a role in defining a replicable framework for supporting networks in locations as diverse as Haiti, Kenya, Rwanda, and beyond. The successful applicant should have a healthy dose of network curiosity: the interest that drives an engineer to go beyond “it’s not working” to “this is why, and here’s how we keep it from happening again.” Inveneo’s engineering team is small and agile. Our engineers must be technical generalists able to adapt quickly to unpredictable conditions and unforeseen technical challenges.

About Inveneo:

Inveneo is a 501(c)(3) non-profit social enterprise whose mission is to connect and empower rural and underserved communities in the developing world with information and communications technologies (ICTs). We work with and serve organizations that deliver vital education, healthcare, economic development and relief services to some of the poorest communities in the world, enabling these organizations – NGOs, governments and others – to more effectively serve people in need through technology. We partner with local ICT entrepreneurs though our Inveneo Certified ICT Partner (ICIP) program, now active in 24 countries, to deliver and support these solutions locally.
Since 2006, Inveneo and our Inveneo Certified ICT Partners (ICIPs) have delivered innovative solutions reaching more than 1,500,000 people in over 500 communities in 25 countries in Sub-Saharan Africa, South Asia and Haiti.

Major Responsibilities:

-Learn Inveneo’s existing networks inside and out to become our lead troubleshooter and network optimizer
-Collaborate closely with the CTO to select and customize network monitoring, management, and notification tools best suited for Inveneo’s rural network deployments
-Develop, document, and lead implementation of network support procedures for Inveneo, to keep both our internal IT resources and our networks around the world functioning at top performance.
-Collaborate with Inveneo staff to develop, document, and lead implementation of a replicable model for in-country NOC creation in rural and developing countries
-Support Inveneo engineers and Inveneo partner engineers in the field by performing remote troubleshooting during network rollout
-Propose improvements to infrastructure and process to ensure high availability of critical network resources
-Travel internationally occasionally to lead trainings for Inveneo NOC partners on network support
-Act as escalation point for distributed local NOCs around the world
-Provide technical support to Inveneo partners and clients via phone, email, chat, online forums, and other channels
-Collaborate with the broader ICTD community using social media tools
-As needed, assist Inveneo staff members with internal technical support requests

Required Job Skills and Experience:

-Strong self-starter, able to drive projects to completion in circumstances where little guidance and support is available
-Minimum 5 years working as a Network Engineer
-Minimum 5 years Linux systems administration, particularly administration of remote systems
-Minimum 3 years script and software development in one or more of the following languages: Python, Shell, Ruby, Java, C/C++, Perl
-Comprehensive knowledge of L2 technologies-VLANs/VLAN tagging, Spanning Tree
-Comprehensive knowledge of L3 technologies-IP Subnetting, IP routing, BGP, OSPF, MPLS, RIP
-Experience diagnosing complex network problems and escalating to the correct remote organization when appropriate
-Past experience setting up and customizing network monitoring systems (Familiarity with OpenNMS and Cisco monitoring tools preferred)
-Basic knowledge of point-to-point wireless networking systems
-Ability to deliver training in classroom and project settings
-Strong multi-tasking and analytical/troubleshooting skills.
-Ability to work with people from a wide range of cultural, socio-economic, and religious backgrounds

Highly Desirable Job Skills and Experience:

-Experience traveling and working in developing regions
-Knowledge of Cisco and Mikrotik routing platforms
-Experience planning and implementing NOC policies and procedures
-Experience installing and customizing open source ticketing systems (RequestTracker, etc.)
-Expeirence integrating mobile / SMS platforms in network monitoring systems
-Experience with administration of carrier grade wireless networks
-Proficiency in French or Spanish

Additional Comments:

-Position is full-time or contract, based in San Francisco (as position evolves, some remote work and flexible schedule may be possible)
-Must be able to travel internationally to Inveneo project sites in Africa, Asia, the Caribbean and the Middle East (10% - 20% travel req’d.)
-Must be willing to work outside of standard hours as needed to interact with international partners and networks
-Must play well with others

Job Email id: eng-jobs(at)inveneo.org