British - American ICT Vacancies

British - American is a leading financial services Group in the country offering a wide range of Insurance and Asset management services to individuals, small businesses, corporations and government entities.

British - American is a Global financial services company with offices in London, Mauritius, Malta, Uganda and Kenya.

The Group has a long-heritage, providing financial services since 1920. Companies within the group have been successful in providing investment products & services and are market leaders in their respective jurisdiction.

As part of our growth strategy and to strengthen the team to achieve ambitious performance objectives, the Company wishes to recruit an experienced and innovative individual to fill the following positions.

4. Manager IT Business Analyst & Solutions Architect

Ref: BAG/BASA/2012

Job Purpose Summary:

Reporting to the Manager IT Innovation, the incumbent will be responsible for alignment of business requirements to satisfy the demands of the Group and the Operating Companies; Leading a highly customer focused and cost efficient team of business analysts, whose primary purpose is to collect, analyze, verify and consolidate business requirements.

The incumbent will also manage the solutions architecture function of IT, including establishing an Enterprise IT Architecture that will enable maximum automation as well as innovation
in business processes, products & services and in customer services operations.

Key Responsibilities

• Business requirements analysis to produce common Requirement Specifications to support the development and launch of innovative solutions and products.
• Technical input to the definition of the design solution.
• Verify & approve all design solutions to ensure the business requirement hasbeen met.
• Ensure requirements for new products & services are integrated into allappropriate solutions developments.
• Participate in the formulation of the IT strategy and roadmap.

Qualification, Skills and Experience

• Degree in Science/computer science/Engineering/Business related.
• Professional qualifications in Systems development, project management and IT architecture
• 5+ years’ experience as a systems developer/business analyst in a busy IT development environment, and at least 3 years in the Requirements Analysis function & Solutions Architecting function
• Knowledge of business strategy and of business implications of IT/Service solutions roadmaps.

5. Manager Project Management Office

Ref: BAG/PRO/2012

Job Purpose Summary:

Reporting to the Group Chief Information Officer the incumbent will be responsible of managing all Group Projects in line with financial, time, quality and performance targets.

Key Responsibilities

• Manages the full project management life cycle for the implementation of highly complex, large-scale, strategic IT and Business Corporate initiatives
• Implements established policies, system monitors and controls to ensure the successful management and reporting of all corporate initiatives in the Program
• Manages allocation of resources within the program(s) to meet work fluctuations and budget and time constraints in the delivery process.
• Manages all aspects of the project/program management of a corporate initiative, which may include: cost benefit analysis, work plans, functional and technical designs, construction, testing and implementation.

Qualification, Skills and Experience

• Bachelor’s degree in Computer Science, Business, or Engineering or equivalent
• Project Management certificate (PMP) from PMI - (Preferred)
• 5 years’ technical Project Management experience in a dynamic high-technology environment is a key to success in this position

6. Manager IT Infrastructure

Ref: BAG/ITI/2012

Job Purpose Summary:

Reporting to the Group IT Manager, Operations the incumbent will be responsible for the design, implementation and management of business support IT infrastructure.

Key Responsibilities

• Providing high-level support and technical expertise in networking terminology, including WAN/Hardware, hubs, bridges and routers.
• Responsible for installation, maintenance and providing expert support for the Group servers and central computing services on platforms based on Windows and Unix.
• Responsible for Administering and managing the enterprise databases including Oracle & SQL databases.
• Responsible for developing and promulgating processes, policies and procedures for the IT Infrastructure services and operations.
• Ensure that all IT Infrastructure and related applications are designed, implemented and managed to meet the business’ requirements
• Backup & Recovery Management for the enterprise databases

Qualification, Skills and Experience

• Degree in science/Engineering/Computer Science
• Networking Certification - Cisco/Microsoft/Novell
• IT Service Management - ITIL Certification
• Minimum of 5+ years’ experience in a 24x7 service provider environment
• Knowledge of software, hardware, systems administration, and network technology
• 3+ years’ experience in network design and implementation, LAN/WAN interfacing, Security, protocol and TCP/IP, and server and network infrastructure

7. Senior Systems Developer

Ref: BAG/SSD/2012

Job Purpose

The position reports to the Assistant Manager-System Development.

The incumbent will be responsible for design, development and 3rd line support of business Applications, ranging from user analysis, design and development to implementation and maintenance.

He/She will configure and/or customize business applications to meet business requirements using various database and software tools.

Key Responsibilities

• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations
• Performing the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented
• Capturing of business applications information needs and mapping of the same to the software and /or database components.
• Implementing and testing database design and functionality and tuning for performance
• Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications

Qualifications, Skills and Experience

• Degree in Computer Science or technical related field
• Certified Solution Developer
• 3+ years’ experience in Oracle applications development, which includes system customization and report designs.
• 3+ years development experience with any modern programming tools/Platforms
• 3 years’ experience with RDMS preferably MS SQL Server, Oracle, Sybase, and Informix
• Have knowledge of Mobile infrastructure, Internet technologies, ecommerce and e-payment technologies
• UNIX user skills.

8. Service Desk Analyst

Ref: BAG/SDA/2012

Job Purpose

The position reports to the Assistant Manager-Service Desk.

The job holder will provide the end to end IT supports requirements for office automation, user computing, hardware, software and applications for the business users.

Key Responsibilities

• Assist in IT Service Desk operations
• Resolves support tickets and issues
• Communicates with customers on efforts and resolutions to tickets and issues.
• Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions
• Participates in execution of test plans for internal software applications
• Troubleshooting and fixing system problems and service requests, and providing high-level technical support for unresolved service desk issues
• Office automation support and identification of requirements and ensuring customer satisfaction

Qualification, Skills and Experience

• Degree in science/Engineering/Computer Science
• Microsoft Certified Professional — MCP
• ITIL Certification
• Cisco certification - CCNA

If this position is of interest to you, please email your detailed curriculum vitae and covering letter explaining how you would meet the demands of this challenging and exciting position giving full names and contacts of 3 referees to hr@british-american.co.ke.

Hard copies will not be accepted.

Applications should be received not later than 22nd February 2012