Our Client, Halliburton, is the World’s 2nd largest provider of products and services to the energy industry. With over 58,000 employees in approximately 70 countries, the company serves the upstream oil and gas industry throughout the life cycle of the reservoir; From locating hydrocarbons and managing geological data, to drilling and formation evaluation, well construction and completion, and optimizing production through the life of the field.
Halliburton’s Key business units include: Software Assets & Solutions, Cementing, Baroid Drilling Fluids, Sperry Drilling Services, Drill Bit Services, Completion Tools, Production Enhancement, Wireline & Perforation/Testing & Subsea
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JOB TITLE: Senior IT Desktop Analyst
REPORTING TO: IT Manager, Central & East Africa
JOB LOCATION: Dar Es Salaam, Tanzania
ELIGIBLE NATIONALITIES: Tanzanians / Kenyans with Tanzanian Work Permit.
ROLE OVERVIEW:
· Under general supervision, applies a high level of Information Technology skills in direct support of Halliburton employees and partners.
· Troubleshoot complex desktop software and hardware problems.
· Provide desk-side and remote support in the use of systems in a LAN/WAN environment.
· Follow-up with customers to assure satisfactory incident closure;
· Updates and closes call records for work performed.
· Assists in supervising others.
· Provides basic job training and guidance on a regular basis;
· Performs work of same or closely allied nature.
· Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations.
KEY AREAS OF RESPONSIBILITY
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· Troubleshoots complex desktop software and hardware problems · Provides desk-side and remote support in the use of systems in a LAN/WAN environment. · Follow-up with customers to assure satisfactory incident closure; update and close call records for work performed. · Mentors and trains desktop analysts. · Ensures work performed adheres to company policies, standards, and procedures. · Assists in the setup of application client/server software. · Performs other tasks as assigned by supervisor or manager |
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REQUIRED SKILLS AND COMPETENCIES
Education, Licensure, and Experience:
· Completion of an undergraduate degree in a Management Information Systems (MIS) field.
· Possession of a A+ certificate or equivalent work experience
· Possession of a Microsoft Certified Professional certificate(s) or equivalent work experience
· Possession of a NET+ certificate or equivalent experience
· 5+ years of experience in IT desktop support including experience in networking administration.
Specific Knowledge & Skills Requirements:
· Must possess in-depth knowledge of desktop hardware and software; strong problem solving capability
· Proficient use of Microsoft operating systems
· Proficient knowledge in the usage of Microsoft Office suite
· Experience in basic network troubleshooting with understanding of various networking protocols such as TCP/IP, WINS and DHCP.
HOW TO APPLY:
Interested candidates should forward their applications enclosing copies of their detailed CVs to the following address:
Adecco Employment Services: Email : info@adeccokenya.com
NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
DEADLINE DATE: 28 October 2011
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