We are pleased to announce the following vacancy in the Service Assurance & Quality Department within the Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Enterprise Technical Support Engineer
Ref: TECHNICAL _ ETSE_OCT_2011
Reporting to the Enterprise Technical Assistance Manager; the holder of the position will
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Enterprise Technical Support Engineer
Ref: TECHNICAL _ ETSE_OCT_2011
Reporting to the Enterprise Technical Assistance Manager; the holder of the position will
- Ensure service availability to all clients by offering 2nd level support to escalated trouble tickets;
- Respond to and act on escalated trouble reports from SMC within the day;
- Troubleshoot and solve ticketed incidents within SLA.
Key Responsibilities
- Attend to, resolve and write report on SMC Escalations and ticket closed within the day;
- Drive activities required to ensure maximum availability of service;
- Familiarize with advanced IP and emerging technologies and provide 2nd level technical support on the same;
- Engage on service diagnostics /audits & assess the system readiness regularly;
- Comprehensive Fault Reports detailing failure issues.
Minimum requirements
- BSc Computer Science, or Bsc. Electrical & electronic engineering, Telecommunication engineering;
- Qualified IP /Wimax Support Engineer with CCNA, or equivalent with university degree from a recognized university;
- At least 1 year hands-on experience on Wimax, RF systems, GPON, cloud computing, MPLS, Wi-Fi;
- Thorough understanding of IPv4 ,IPv6, Linux/Unix Operating Systems;
- Valid driving license with minimum 2 year experience;
- IT proficiency skills in MS office suite;
- Knowledge and skills in Wimax systems, Microwave backhaul systems backed by professional certification;
- Knowledge and Skills on Network Management systems for Wimax networks and Point to Point systems;
- Analytical skills and ability to monitor and explain trends and variances;
- Ability to meet strict deadlines and to work without supervision;
- Ability to relate well with both internal and external customers and work in teams;
- Skills and ability to train others and enhance their skills and competencies.
The deadline for application is Monday 24th October, 2011.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to:hr@safaricom.co.ke
Enterprise Technical Support Engineer
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