Shell Oil Company Vacancies

Shell Oil Company is looking for multi-talented individuals to fill the following exciting roles:

Cluster Technical Manager

Reporting to the Cluster Commercial Manager, the Cluster Technical Manager will be responsible for providing technical advice to trade, transport, consumer and industrial customers, Shell Sales force on the use of the Shell Fuels and Lubricants Portfolio.

Key Performance areas for the role:

• Provide required and agreed Technical Services within cluster.
• Provide ongoing technical support to Sales and key distributors in East cluster.
• Specify appropriate Shell products to be used for specific applications (vehicles, machinery and equipment).
• Determine customer requirements for technical and product information to resolve the issue first time.
• Provide technical support during the market launch of new products
• Prepare customer equipment audits, lubrication surveys, product rationalisation audits and conduct field trials.
• Provide HSSE, Occupational Health, safety and product disposal advice to Customers and Sales, in line with local legislation requirements.
• Provide front line fuels technical support.
• Manage Lubricants Technical services.

Minimum requirements:

• Engineering or Technical/Science degree with at least 3 - 5 years experience in a technical environment preferably in lubricants.
• Experience in the Customer Service or front line sales role is essential.
• Demonstrate knowledge in using product and application knowledge, maximising equipment operability and product application and technical know how.
• Conversant with HSSE standard in Oil Industry.

Production Supervisor

Reporting to the LOBP Manager, the Production Supervisor will be responsible for scheduling, coordinating, monitoring and controlling all lubes production and components (base oils and additives) receipt activities while ensuring that all processes meet the Shell Lubricants Quality System (LQS) and HSSE standards.

The Production Supervisor also accounts for stocks of base oils, additives, blended and filled products to meet allowable loss/gain targets.

Key Performance areas for the role:

• Schedule and execute production programmes to ensure production volumes meet production plans (by product type, quality, quantity, timing).
• Manages Ship-to-Shore Operations for base oil receipts, packed additives receipts and bulk loadings.
• Ensure production eesource levels and shifts are organized, enabling Production volumes to be achieved, including having competent contracted staff assigned duties.
• Pro-actively manage the integration of production activities with production plans.
• Ensure production activities are carried out in accordance to LQS, HSSE (Health, Safety, Security and Environment) procedures and ISO 9000:2000 standards are upheld at all times.

Minimum requirements

• At least a University Degree preferably in Production or Engineering from a recognized institution.
• At least 3 years working experience in a production environment.
• Experience in managing a large number of workforce.
• Knowledge of HSSE and ISO standards is essential.

Customer Service Centre Co-ordinator

Reporting to the Customer Service Centre Team Leader, the Customer Service Co-ordinator will be responsible for taking all customer calls, log in orders, maintenance requests, complaints updating open calls from time to time, answering to their queries while ensuring smooth interface with other departments like Central Scheduling.

Follow up on open calls to closure.

Key Performance areas for the role:

• Receive inbound service calls or receive visiting customer requests
• Identify customer needs and provide service within agreed service levels.
• Take/amend orders, provide credit clearance, communicate delivery details to the depots and handle related queries/complaints.
• Receive maintenance requests, arrange for repairs with the relevant maintenance function and handle related queries/complaints.
• Log all customer contacts and follow up on a regular basis to ensure that they are fulfilled on time.
• Receive service requests and readily provide product information.
• Provide invoice/statement details such as advising account balances.

Minimum requirements:

• University Degree preferably in Business related studies preferably with a Call Centre Customer Service working experience with good product knowledge.
• Must have good communication skills, selling skills and be a team player.

Filling Assistant

Reporting to the Production Supervisor, the Filling Assistant will be responsible for co-ordinating all filling activities in accordance with LQS and ISO 9001:2000 requirements while adhering to HSSE standards to meet set filling targets.

Key Performance areas for the role:

• Co-ordinate all filling operations in accordance with described LQS, HSSE (Health, Safety, Security and Environment) guidelines and ISO 9001:2000 standards.
• Ensure Filling operations meet the agreed production plan volumes as set in the monthly plans and daily production plan adherence (PPA) meetings.
• Ensure the right packs are released to the filling lines and periodic checks done on weights, capping, sealing and packing of the product to ensure standards are upheld.
• Work with Maintenance Supervisor to ensure filling and associated equipment availability is maximized.
• Work with the laboratory to ensure timely release of pre-fill samples and optimize set up times.
  

Minimum requirements

• At least a Diploma Certification preferably in Production or Engineering from a recognized institution with at least 3 years working experience in a Manufacturing Environment.
• Knowledge of asset integrity management, HSSE and ISO standards is essential.

Applications

If you are up to the challenge, possess the necessary qualification and experience, please send your detailed resume with your cellphone contact via email to hr@ksl.shell.com or to the following address:

The Human Resource Manager,
Kenya Shell,
P.O Box 43561, 00100,
Nairobi.

Deadline for application is 15 July 2011.

Only short listed applicants would be contacted.

Kenya Shell is an equal opportunity employer!